Dreamforce 2023 - KLM consolidates customer data with Service Cloud, contemplates AI's potential This article is sponsored by:
Airline uses Service Cloud to take customer experiences to new heights.
Mark is a business writer and editor, with extensive experience of the way technology is used and adopted by chief information officers (CIOs) at blue chip organisations. My experience has been gained through senior editorships, investigative journalism and postgraduate research.
Airline uses Service Cloud to take customer experiences to new heights.
By getting a tight grip on its data, the global lifestyle management specialist provides truly bespoke experiences to its members.
Dutch retailer Picnic - which has an ‘app-only’ approach to food delivery - runs its entire operations in-house, with a keen data-centric approach.
While some retailers might be slower to embrace innovation, this company is making it easy for its customer to get online in-store – and that access provides benefits for everyone.
The bank’s marketing strategy means customers receive tailored service offers that match their personal requirements and circumstances.
The platform has created a proactive approach to system issues that has reduced the mean time to resolution by 80%.
The multi-national oil and gas giant has created a cloud-based platform for the creation of insight and the exploitation of emerging technology.
The asset management firm wants to give end users the opportunity to self-serve and experiment with data in new and exciting ways.
The news and information specialist is using Snowflake technology to support its long-term data strategy, which also includes increased use of AI.
Customers of the group’s data business Refinitiv can run finance information in their Snowflake implementation – and the company is pushing data to the wider marketplace too.
Rather than unconnected data held in a range of systems, the company has all the information it needs in one place.
Snowflake co-founder says the tech company wants to help its users exploit AI.
The company has announced a flurry of new products for its Data Cloud, including a focus on LLMs, app stores and containers.