Do you speak machine? Your customers may need you to
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Service technicians need to learn to speak machine and work closely with automation, writes Mark Homer from ServiceMax
Mark Homer
Articles by Mark Homer
Do you speak machine? Your customers may need you to This article is sponsored by:
New thinking for service workforce talent in the digital era
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When increased automation meets an ageing skilled workforce, it's time for new thinking on talent in field service, writes ServiceMax's Mark Homer
Tackling unplanned downtime can transform business results
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Unplanned downtime in your equipment assets is costly. Investing towards zero downtime can transform business results, writes Mark Homer from ServiceMax
Why CIOs must close the gap with service leaders
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The value of connected field service to organizations can only be realized if CIOs work more closely with service leaders, writes Mark Homer of ServiceMax
