What if the customer isn't always right? COVID learnings from two UK retail institutions - John Lewis and Boots
John Lewis and Boots share some of the learnings they've picked up from operating through a global pandemic.
A crisis of values - Salesforce and Unit4 put down roots in forestry to tackle the climate change crisis
Forestry focus comes as economists call for firms to be judged on their climate impact, not financial performance.
Spanish ferry operator Baleària upgraded to Zendesk messaging suite early on in the COVID-19 pandemic to cope with a 500% rise in customer queries
“The archetypal visionary leader could be the most dangerous person in the room”. Great business leadership in a post-COVID world needs trust, purpose and diversity.
With COVID exacerbating gender inequality in tech, renewed focus is needed to offer women in tech career progression
International Women’s Day - lessons learned by three female business leaders during their 'guilt-free' careers
Three women leaders reflect on their careers and lessons learned as part of Salesforce's Trailblazing Women event.
Click-and-collect car sales - Jardine Motors Group drives single customer view with Informatica and Salesforce
Dealership uses Informatica and Salesforce tech to get a single customer view, boost e-commerce and increase marketing personalization.
Assistive technology is creating a level playing field in manufacturer Bosma’s warehouse and empowering another demographic in the workforce.
Black History Month - quotas are pointless if you have a ‘leaky bucket’, says Workday’s Chief Diversity Officer
Staff need to feel as though they belong, says Workday Chief Diversity Officer Carin Taylor as Black History Month draws to a close.
Every single company needs to put in the work around racial equality, according to HP’s Chief Diversity Officer Lesley Slaton Brown.
Ocado Technology is training its robots to be more sensitive as pressures from the rise in online shopping grow, explains Isabel Richards, Head of UK Development Centers.
Salesforce has trained almost 7,000 racial equality allies and overhauled recruitment practices as part of its ongoing efforts to address historic imbalances.
In the second of our Black History Month series, a candid conversation with Judith Michelle Williams on SAP's efforts to boost the African-American hiring pipeline.