Jessica Twentyman
Jessica has been commenting on business technology and workplace topics since 1995. She regularly sources CXO interviews at companies operating at the cutting edge of technology application.
Archive: Jessica Twentyman
Photobox focuses on analytics to get full picture on customer experience
A cloud-based data warehouse from Snowflake is part of the UK-based photo-printing company’s drive to become a more insight-driven, tech-focused business.
Misericordia University scores top marks in website accessibility test
As federal lawsuits over digital inclusion continue to rise, this university used AudioEye’s cloud-based website accessibility service to ensure its online presence remains open to all.
New Year, new name, new finance and HR - 2020 rings the changes for TX Group
At the Swiss media group, finance, HR and procurement modules from Workday are set to help harmonize data and processes across the company’s broad scope of business activities
2019 - the Jess version
Non-profit organizations continue to push forwards on digital transformation in order to broaden their reach and maximize their impact.
SIG invites manufacturing customers to fill up on asset management tools
The Switzerland-based filling machines company has launched a new digital solution, Plant 360 Asset Management, to help food and beverage manufacturers achieve operational equipment effectiveness (OEE) goals
Salesforce's Rob Acker - open source NonProfit Success Pack for third sector organizations is "alive and well and staying"
As the CRM giant looks to grow its non-profit business, the head of its philanthropic arm restates its commitment to the open source NonProfit Success Pack.
United Way gets local branches marching in time on digital engagement
Global non-profit provides shared services for digital-campaign technology and content to far-flung branches, so that they can concentrate on making their impact felt locally
Dreamforce 2019 - accessible travel information takes off at Southwest Airlines with Service Cloud
The airline has rolled out Salesforce Service Cloud so that all passengers and contact center agents can access the travel information they need, regardless of disabilities.
Dreamforce 2019 - Kellogg’s creates Better Days for workforce volunteers and donors with Philanthropy Cloud
The US food giant is now giving employees the opportunity to more directly influence and contribute to its CSR goals as ‘citizen philanthropists’
Dreamforce 2019 - if data is the new oil, you’re going to need a good refinery
Three Salesforce customers talk about the results they’ve seen from getting inconsistent, incomplete and duplicated B2B customer data into better shape.
Dreamforce 2019 - The National Aquarium takes a dip into uncharted waters of AI for marketing
The Baltimore-based non-profit has identified two potential use cases for Salesforce.com’s Einstein Prediction Builder tool, which focus on boosting memberships and donations
Dreamforce 2019 - The Brain Tumour Charity turns to personalization to improve patient experience
The UK-based non-profit has put Salesforce’s Interaction Studio to work on delivering relevant information to patients and their families at every stage of their cancer journeys.
Plan International identifies Okta as lynchpin of cloud-first strategy
The charity’s roll-out of Workplace by Facebook provided the ideal piggyback for a new approach to Identity and Access Management (IAM) across its cloud infrastructure.