Jessica Twentyman
Jessica has been commenting on business technology and workplace topics since 1995. She regularly sources CXO interviews at companies operating at the cutting edge of technology application.
Archive: Jessica Twentyman
Maintenance upgrade is next stop for First Bus on digitalization journey
The UK-based bus operator is revamping its asset management and maintenance processes with Infor EAM in preparation for a new era of low-emissions vehicles.
Quick fixes are just the ticket at Toronto Pearson International Airport
A new cloud-based service management system from Symphony SummitAI has drastically slashed mean time to repair (MTTR) rates at the airport.
The Cyber Helpline enlists chatbot in battle to help cybercrime victims
The confidential, 24/7, non-profit helpline worked with Greenshoot Labs on an AI-powered chatbot that deals with easy cases and prioritizes others for expert volunteers to handle.
Kent State crams for good grades on student experience with Talend
Class is in session at the Ohio-based university working to become a more data-centric organization.
Forever New eyes image recognition-based retail recommendations to fuel global expansion
The Australian fashion retailer is intent on global expansion and is fine-tuning its e-commerce strategy to appeal to overseas audiences.
Celli Group pumps a draught of digital into its drink dispensing business
Italian manufacturer is using PTC’s ThingWorx IoT platform to enable its fountains, pumps and taps to convey data on their use and condition to major drinks companies
Piedmont Healthcare fights off infection with data warehousing project
The Atlanta-based healthcare provider has deployed Exasol as the back-end engine for a wide range of data analytics initiatives, one of which aims to deliver ‘zero harm’ for patients by 2026.
Vetforce and the fight to get former military personnel into IT careers
Marking Armed Forces Day in the UK, Salesforce has pledged to get hundreds more veterans into IT roles.
Volvo Group keeps on trucking with digital thread
Volvo is adopting the company’s software to establish a continuous, seamless strand of data connecting design to production to after-sales care.
PTC LiveWorx 2019 - early smart factory wins begin to roll off the PTC/Rockwell production line
At PTC’s LiveWorx 2019 event in Boston, the PTC and Rockwell Automation CEOs updated attendees on their progress so far, a year to the day since their tie-up was first announced.
Royal Caribbean sets sail in search of a better customer experience
The cruise line operator is one of the first Dynatrace customers to use its new tools to replay customer e-commerce journeys and pinpoint choppy waters
Dynatrace CEO John Van Siclen - moving up the stack to be as big as ServiceNow
Autonomous clouds and customer experience both play role in management’s bold growth ambitions for the private equity-owned application performance management (APM) company.
Dynatrace Perform - Mitchells and Butlers looks for performance insights on tap
At the UK pub and restaurant chain, AI-driven application performance management is serving up information on digital services to create better customer experiences.