Jessica Twentyman
Jessica has been commenting on business technology and workplace topics since 1995. She regularly sources CXO interviews at companies operating at the cutting edge of technology application.
Archive: Jessica Twentyman
A new approach to analytics for improved CX takes off at Finnair
At the Finnish national carrier airline, a new head of data is helping the company to navigate a new approach to analytics, in order to provide the best possible customer experience to passengers
Snowflake CEO insists his company can take the heat
At the company’s Summit event in London this week, Snowflake’s Frank Slootman discussed what it takes to compete against, while relying on, the giants of public cloud
Figleaves gets lift and support from Avora on data exploration journey
The online lingerie and swimwear retailer is on a mission to discover how it delivers better marketing and merchandising insights can help it to ring up the most profitable sales.
Oracle OpenWorld 2019 - NetSuite sends customers a confident message on visibility, control and agility
At the SuiteConnect event at Oracle OpenWorld, the mid-market cloud ERP company brought clear context to new product announcements
Oracle OpenWorld 2019 - Irish Cattle moo-ves blockchain conversation along with meaty trial
The ICBF has worked with consultants at Version 1 to find an innovative new way to collect information from retailers and end consumers about what makes a tasty steak.
Oracle OpenWorld 2019 - customer experience shifts up a gear at Ferrari
A new CRM, based on Oracle CX, is helping the Italian supercar company stay in touch with high-profile, high net worth customers worldwide and the dealerships who serve them.
Oracle OpenWorld 2019 - CERN opens its doors - and a digital guidebook - to the public
For its CERN Open Days event this past weekend, the particle physics laboratory was able to provide guests with a digital app developed using Oracle cloud technologies, to help them make the most of their visit
Asics goes in hot pursuit of customer spending with Snowflake
The Japanese sportswear brand is looking to analytics to get full value from its Runkeeper purchase, by selling physical products to digitally enabled customers.
Mencap turns to hackathon for help with new ‘positive behavior’ app
A Mendix-hosted challenge saw developers race to build software for the learning disabilities charity to use in its work of helping the people it supports to enjoy a better quality of life
Maintenance upgrade is next stop for First Bus on digitalization journey
The UK-based bus operator is revamping its asset management and maintenance processes with Infor EAM in preparation for a new era of low-emissions vehicles.
Quick fixes are just the ticket at Toronto Pearson International Airport
A new cloud-based service management system from Symphony SummitAI has drastically slashed mean time to repair (MTTR) rates at the airport.
The Cyber Helpline enlists chatbot in battle to help cybercrime victims
The confidential, 24/7, non-profit helpline worked with Greenshoot Labs on an AI-powered chatbot that deals with easy cases and prioritizes others for expert volunteers to handle.
Kent State crams for good grades on student experience with Talend
Class is in session at the Ohio-based university working to become a more data-centric organization.