Jessica Twentyman - author at diginomica

Jessica has been commenting on business technology and workplace topics since 1995. She regularly sources CXO interviews at companies operating at the cutting edge of technology application.

Articles by Jessica Twentyman

RoboRecruiter helps get jabs into arms of Londoners This article is sponsored by:

When London’s COVID-19 vaccination centers needed to staff up at speed, a recruitment chatbot built on top of Twilio’s enterprise communication platform was the best way to accelerate the hiring process

Nashville Zoo unleashes menagerie of benefits with finance systems upgrade This article is sponsored by:

With a new finance system from Sage Intacct, the US’s ninth largest zoo has weathered the pandemic and is moving back into growth mode

ENO unites on-stage and backstage teams in a chorus of collaboration This article is sponsored by:

Workplace from Facebook provides a communication platform for diverse teams working at the English National Opera, which has seen them through lockdowns and keeps them focused on common goals.

Women’s Aid enlists live chat service in battle against domestic abuse This article is sponsored by:

As survivors have struggled with deteriorating situations at home under lockdown, UK-based charity Women’s Aid has provided another way for them to reach out and get help.

Carel applies ‘control tower’ approach to global services business with ServiceMax This article is sponsored by:

The Italian-based manufacturer of HVAC and refrigeration control systems is using ServiceMax as the foundation for a new way to monitor and service its products in the field.

Jaguar Racing super-charges its data analytics strategy in a race to the finish This article is sponsored by:

The Formula E team has partnered with Micro Focus, in order to use more data to fine-tune electric vehicle performance and formulate winning race-day strategies.

CX meets e-commerce - a perfect fit for Rack Room Shoes with Dynatrace This article is sponsored by:

The US-based footwear retailer uses Dynatrace to keep a close eye on how shoppers navigate its e-commerce site and to prioritise improvements.

Parkinson’s UK turns to AI to head off the ‘charity crunch’ This article is sponsored by:

The UK-based charity has worked with consultancy Greenhouse Intelligence on using Artificial Intelligence to keep funding levels as high as possible and use limited resources efficiently.

Clarity Travel navigates tricky refund journeys with ThoughtSpot This article is sponsored by:

With corporate travel buyers needing up-to-date insight on the budgetary impact of COVID-related travel cancellations, Clarity has extended its use of the analytics platform.

Data management in testing times at UC Berkeley’s Innovative Genomics Institute This article is sponsored by:

Technologies from Third Wave Analytics, Salesforce and Mulesoft are playing a critical role in helping scientists extend Covid-19 testing to underserved, uninsured and at-risk communities in California

Data forecast - cloudy with a chance of Snowflake This article is sponsored by:

With September’s storming IPO behind it, Snowflake executives are forecasting a bright future for the firm as self-proclaimed ‘Data Cloud’ leader.

Patch Plants harvests insight from a bumper crop of business data This article is sponsored by:

At a time when interest in gardening is in full bloom, Snowflake is helping data-driven decision-making to flourish at the online plant company.

How Holland & Barrett redeployed in-store staff to maintain a healthy contact center during lockdown This article is sponsored by:

As online orders rocketed, so did customer calls and emails to the health foods and vitamins retailer, prompting a radical work-from-home solution using Zendesk.