Jessica Twentyman
Jessica has been commenting on business technology and workplace topics since 1995. She regularly sources CXO interviews at companies operating at the cutting edge of technology application.
Archive: Jessica Twentyman
Dreamforce 2019 - accessible travel information takes off at Southwest Airlines with Service Cloud
The airline has rolled out Salesforce Service Cloud so that all passengers and contact center agents can access the travel information they need, regardless of disabilities.
Dreamforce 2019 - Kellogg’s creates Better Days for workforce volunteers and donors with Philanthropy Cloud
The US food giant is now giving employees the opportunity to more directly influence and contribute to its CSR goals as ‘citizen philanthropists’
Dreamforce 2019 - if data is the new oil, you’re going to need a good refinery
Three Salesforce customers talk about the results they’ve seen from getting inconsistent, incomplete and duplicated B2B customer data into better shape.
Dreamforce 2019 - The National Aquarium takes a dip into uncharted waters of AI for marketing
The Baltimore-based non-profit has identified two potential use cases for Salesforce.com’s Einstein Prediction Builder tool, which focus on boosting memberships and donations
Dreamforce 2019 - The Brain Tumour Charity turns to personalization to improve patient experience
The UK-based non-profit has put Salesforce’s Interaction Studio to work on delivering relevant information to patients and their families at every stage of their cancer journeys.
Plan International identifies Okta as lynchpin of cloud-first strategy
The charity’s roll-out of Workplace by Facebook provided the ideal piggyback for a new approach to Identity and Access Management (IAM) across its cloud infrastructure.
Agile transformation at Vodafone - not swallowing 'The Bible'
Working alongside DevOps consultants from MMT Digital, Ben Connolly has pushed through changes for his team that put the business value delivered by software firmly in the spotlight.
Lastminute.com books a more vacation-based future with Cloudinary
The online travel company is using the cloud-based media management platform to serve up tempting images to would-be holiday makers.
A new approach to analytics for improved CX takes off at Finnair
At the Finnish national carrier airline, a new head of data is helping the company to navigate a new approach to analytics, in order to provide the best possible customer experience to passengers
Snowflake CEO insists his company can take the heat
At the company’s Summit event in London this week, Snowflake’s Frank Slootman discussed what it takes to compete against, while relying on, the giants of public cloud
Figleaves gets lift and support from Avora on data exploration journey
The online lingerie and swimwear retailer is on a mission to discover how it delivers better marketing and merchandising insights can help it to ring up the most profitable sales.
Oracle OpenWorld 2019 - NetSuite sends customers a confident message on visibility, control and agility
At the SuiteConnect event at Oracle OpenWorld, the mid-market cloud ERP company brought clear context to new product announcements
Oracle OpenWorld 2019 - Irish Cattle moo-ves blockchain conversation along with meaty trial
The ICBF has worked with consultants at Version 1 to find an innovative new way to collect information from retailers and end consumers about what makes a tasty steak.