Jessica Twentyman
Jessica has been commenting on business technology and workplace topics since 1995. She regularly sources CXO interviews at companies operating at the cutting edge of technology application.
Jessica Twentyman
RoboRecruiter helps get jabs into arms of Londoners
When London’s COVID-19 vaccination centers needed to staff up at speed, a recruitment chatbot built on top of Twilio’s enterprise communication platform was the best way to accelerate the hiring process
Nashville Zoo unleashes menagerie of benefits with finance systems upgrade
With a new finance system from Sage Intacct, the US’s ninth largest zoo has weathered the pandemic and is moving back into growth mode
ENO unites on-stage and backstage teams in a chorus of collaboration
Workplace from Facebook provides a communication platform for diverse teams working at the English National Opera, which has seen them through lockdowns and keeps them focused on common goals.
Women’s Aid enlists live chat service in battle against domestic abuse
As survivors have struggled with deteriorating situations at home under lockdown, UK-based charity Women’s Aid has provided another way for them to reach out and get help.
Carel applies ‘control tower’ approach to global services business with ServiceMax
The Italian-based manufacturer of HVAC and refrigeration control systems is using ServiceMax as the foundation for a new way to monitor and service its products in the field.
Jaguar Racing super-charges its data analytics strategy in a race to the finish
The Formula E team has partnered with Micro Focus, in order to use more data to fine-tune electric vehicle performance and formulate winning race-day strategies.
CX meets e-commerce - a perfect fit for Rack Room Shoes with Dynatrace
The US-based footwear retailer uses Dynatrace to keep a close eye on how shoppers navigate its e-commerce site and to prioritise improvements.
Parkinson’s UK turns to AI to head off the ‘charity crunch’
The UK-based charity has worked with consultancy Greenhouse Intelligence on using Artificial Intelligence to keep funding levels as high as possible and use limited resources efficiently.
Clarity Travel navigates tricky refund journeys with ThoughtSpot
With corporate travel buyers needing up-to-date insight on the budgetary impact of COVID-related travel cancellations, Clarity has extended its use of the analytics platform.
Data management in testing times at UC Berkeley’s Innovative Genomics Institute
Technologies from Third Wave Analytics, Salesforce and Mulesoft are playing a critical role in helping scientists extend Covid-19 testing to underserved, uninsured and at-risk communities in California
Data forecast - cloudy with a chance of Snowflake
With September’s storming IPO behind it, Snowflake executives are forecasting a bright future for the firm as self-proclaimed ‘Data Cloud’ leader.
Patch Plants harvests insight from a bumper crop of business data
At a time when interest in gardening is in full bloom, Snowflake is helping data-driven decision-making to flourish at the online plant company.
How Holland & Barrett redeployed in-store staff to maintain a healthy contact center during lockdown
As online orders rocketed, so did customer calls and emails to the health foods and vitamins retailer, prompting a radical work-from-home solution using Zendesk.
