BLD Brands needed a new cloud ERP platform. Live at the Acumatica Summit 2018 in Nashville, their new CEO told me how he did it - including vendor evaluation, impressing auditors, and why crawl -> walk -> run makes sense for ERP.
This week: HR tech tries to get modern, but gets trifurcated instead. And: the weak link in customer experience. SAP surprises and buy Callidus. Your whiffs include peacocks, banned by United.
Being a CFO of a concrete company with no visibility into inventory across locations isn't fun. Dakota Red's CFO changed all that with a move to Acumatica. But could a cloud ERP move address his company's vertical needs?
My tour of NRF 2018 retail demos was a dizzying mixture of the clever and the overhyped. Here's an illustrated review of this year's winners, with a bias towards practical tech retailers can use this year.
How SAP Business Beyond Bias productizes inclusive processes within SuccessFactors - an illustrated review
SAP's Business Beyond Bias initiative has always been a compelling story. But now comes the hard part: overcoming algorithmic (and human) bias while productizing better processes. Here's an illustrated tour - and my assessment.
This week: WEF debates bring a tech reckoning to the enterprise. Plus: Apple's enterprise pursuits get an inspection, and "serverless" gets demystified. Your whiffs include usual suspects - and vanity bloggers.
For a gut check on acquiring data science talent, who better to ask than an AI services expert? But Juan José López Murphy of Globant surprised me by arguing that it's not skills that hold up AI projects - it's the need for a culture of experimentation.
Retail review - employees are the missing link, and conversational commerce is the wild card at NRF 2018
My first NRF 2018 retail review missed some surprising trends. In this roundup, I hit on retailers' next moves: employee experience, conversational commerce, and the hard-to-win online consumer.
At NRF 2018, Salesforce's Rob Garf shared some compelling mobile commerce numbers with me - including an 18 percent surge in mobile commerce. But it's the reasons behind the surge that retailers should be tracking.
This week: Why PaaS and infrastructure automation matter against threats like Spectre and Meltdown. Also: SEO for 2018, connected car dilemmas, and Davos versus the enterprise. Your whiffs include a slew of whiffy awards, and Facebook's navel-gazing Newsfeed overhaul.
Retail transformation sounds great - until you hit a data wall. Live at NRF 2018, DAVIDsTEA told me how they turned their loyalty program data into a much broader effort. Their partner AgilOne was on hand to help share the results.
NRF 2018 contradicts the retail apocalypse storyline. But the online/store convergence comes with data obstacles. Here's five insights and surprises - plus my show demo awards so far.
Overloaded inboxes can wait - it's time for my productivity gut check for 2018. Here's why we shouldn't wait for our employers to seize the day, and why the digital skills gap factors in.