This week - AI needs reskilling, but where do we start? Also: Apple rattles the enterprise news media with their services play. Dirty SI secrets revealed - and a special April (blockchain) fools edition of the weekly whiffs.
With all the hype around customer experience at Adobe Summit, it's time to put it to the test. Here's what I learned from the CTO of Adobe customer Avianca Airlines about their ambitious transformation project.
The CX hype at Adobe Summit day one was no surprise. Adobe countered that hype by featuring customers making digital moves - none more persuasive than Chegg. Here's my day one analysis.
Why Sportable Scoreboards moved to cloud ERP, and what they've learned about change - Oracle MBX '19
Sportable Scoreboards is not your typical Oracle customer, but they wouldn't have it any other way. At Oracle MBX/CX 2019, their team told me about their manufacturing niche, and why a move to Oracle Cloud Applications is core to their future growth.
Enterprise hits and misses - HR takes on AI, and machine learning raises the enterprise security stakes
This week - A big change in tone for HR and AI. Debate - are AI and machine learning assets to enterprise security? And: the unknown unknowns of digital transformation. Your whiffs include highly personalized LinkedIn job offers.
"To some extent, the AI model is a commodity. Data is how we're going to differentiate." That provocative statement kicked off some newsworthy updates from Oracle on their AI strategy for B2B. Oracle also revealed how the DataFox acquisition fits in.
Oracle MCX 2019 - Blue Cross Blue Shield of Michigan shares why moving to the cloud is just one part of business transformation
I've done plenty of stories on moving legacy systems to the cloud. But at Oracle Modern CX 2019, I dug into a story of a deeper transformation. Here's how Jac Amerell of Blue Cross Blue Shield Michigan earned buy-in for change - and the business case to fund it.
When I hear about a sales enablement tool that achieved 99 percent adoption, that gets my attention. Here's what I learned about how Nutanix uses Clari - and what's next for AI and sales.
This week - CIOs get serious about digital, but questions about the ROI of digital transformation persist. Plus: the open source powder keg and "everything" as a service. Blockchains need some blocksplaining. Your whiffs include privacy meltdowns.
Some pundits are skeptical about partners building cloud ERP verticals. JAAS Systems could care less - these days, they're the official manufacturing edition for Acumatica cloud ERP. Here's why JAAS bet on Acumatica, and cloud manufacturing.
Is digital transformation sticking to the wall, or losing its meaning? Debating digital data with Brian Solis
Brian Solis is a good sport with interesting data. That's the ingredients for a fresh back-and-forth on the merits of digital transformation. Here's what The Altimeter Group has learned about how digital change happens, and the obstacles in the way.
This week - retail strategy comes into focus in our retail content blowout. Facebook vows to take a privacy do-over, while the abuse of privileged credentials raises red flags for enterprise security. Your whiffs include a sublime series of bonehead alerts.
Retailers walk a thin line between encouraging results and omni-struggles. Here's my top picks and lessons learned from diginomica's retail transformation coverage.