Concurrent planning might sound like a fancy luxury. But when you get hit with real world situations, connectivity matters. Here's what I learned from Trevor Miles of Kinaxis about supply chain transformation.
Waiting for AI isn't a winning approach. For xByte Technologies, it's about a push to greater automation - without losing their customer service edge. Here's how they tied their pricing engine to Acumatica ERP.
This week - the AI versus humans debate gets personal, with an enterprise twist. Plus: security whistleblowers get jobbed. Design thinking gets a revisit, and you get loads of acerbic whiffs.
At NRF 2018, the retail apocalypse gave way to a more optimistic narrative. But as the data from NRF's consumer behavior panel showed, today's consumer has raised the bar. How can retailers close the expectation gap?
Close the digital skills gap and gain the talent edge - lessons from diginomica's diversity coverage
It's easy for workplace diversity to become a useless, feel good cliché. But there are field lessons and data that should be reckoned with. Here's my review of diginomica's recent diversity coverage.
Facebook just had a terrible, horrible, no good, very bad week. The stakes are high - and the enterprise lessons are plenty. Here's my analysis.
Omni-channel remains an elusive goal for many retailers - but Rack Room Shoes is a success story in progress. After the NRF 2018 retail show, they told me their story - and the challenges ahead.
This week - readers sound off on algorithms-gone-wrong. Plus: GDPR as marketing differentiator. Facebook gets a searing critique and digital gets a career survival guide. Plus: your weekly whiffs.
Capgemini's Warner on the AI voice imperative - brands are falling behind on conversational commerce
Retailers aren't moving fast enough with conversational commerce. That's the message from Capgemini's Shannon Warner - and she's got the data to back it up. Here's my NRF 2018 review.
At the 2018 Acumatica Summit, Acumatica laid out their approach to next-gen tech, from AI to IoT to blockchain. After the demos, I went behind the scenes with Acumatica's Ajoy Krishnamoorthy. Here's my review - and what I'd like to see next.
This week - Boiling down the blockchain debate into practicalities. Plus: brands are falling behind on voice and Alexa is listening. Your whiffs include a Twitter sale for journalists - and why Musk didn't whiff this week.
In this edition – why Facebook's comments over shares News Feed change matters far beyond Facebook. How to tell the real influencers from the fakes, and: why brands should reckon with Alexa for content.
The U.S. election aftermath has brought the ethical issues of algorithmic life into sharp focus. But it's time for companies to admit that brute force algorithms also undermine the customer experience. Here's my rant-with-a-purpose.