My last debate with TrustRadius on the impact of peer reviews on B2B buyers was certainly interesting. But their data raised a question we need to answer: how can vendors make their sales and marketing more transparent - and relevant to buyers?
Why customer experience is so elusive, and AI is even trickier - a chat with the implausible Esteban Kolsky
Ever wanted to corner analyst Esteban Kolsky and ask him why he's such a grouchy, err, inspiration? Well, at Salesforce Connections, I did just that. Here's a boiled down version, focusing on the elusive problems of customer experience and AI that matters.
This week - diginomica's female contributors kick ass (as usual), and frame the issues for women in tech. Plus: pseudo AI gets exposed while the debate over the future of work rages on. Community debates spark (and are sparked). Your whiffs include - my own celebrity Instagram account?
Cloud ERP is too often hindered by lack of ability to pull in external data sources for decision making. At PowerPlex 2018, Baker Tilly showed how industrial analytics can make a bottom line impact for Plex customers. The use case is instructive.
The impact of peer review sites on B2B buyers is no longer debatable. But does that influence extend to the large enterprise? And is it fair to compare the role of analysts to the Kardashians? Those were some of the items I debated with the TrustRadius team.
Once or twice a year, enterprise media are gather at your user event, eager to write about truly inspiring stories and unexpected news. What could go wrong? A lot, actually. Here's 13 ways to botch it up, presented as satire with snark on the house.
The pursuit of truly modern ERP keeps plenty of vendors up at night. But there are many flavors of modern to consider. IFS thinks it has right mix of ERP, field service, and enterprise asset management - but does it add up to operational IoT? Here's my review.
This week - fighting through digital nightmares, and overcoming bad legacy projects. Plus: turns out IT matters after all - but was Nicholas Carr wrong? DevOps is about culture, and Salesforce gets a cloudy report card. Whiffs run from silly to serious.
FinancialForce Community Live in review - talking servitization, pros/cons of Salesforce platform and more
FinancialForce Community Live raised great questions on servitization, platform and go-to-market for us to hash out. After the show, I sat down with Brian Sommer and dissected what we learned. Here is the embedded podcast, along with show notes organized by topic.
The IT skills shortage is a topic notorious for the inflation of hot air. But there is plenty to digest in a new McKinsey report on the impact of automation. The data prompts a digital skills wake up call - but are we up to the task?
We're always on the hunt for modern ERP use cases that push beyond efficiency into business growth. That was the case at FinancialForce Community Live, where I had an illuminating sit down with JLL, the winner of a FinancialForce customer award for business model innovation.
Enterprise hits and misses - Intel confronts itself; robots come as a service while humans reconfigure
This week - Intel faces a leadership challenge while the business model gets a grilling. Fresh robotics use cases bring you robots as a service (RaaS?). A new report advises humans on their higher skills ground. Plus: your whiffs include a system outage that has me scratching a satirical itch.
It's not the first time I've had a run-in with Jonathan Becher at Sapphire Now. But now he's the President of the San Jose Sharks, and he's got a story to tell about how sports teams must change with the modern fan - and how S/4HANA on the Google Cloud fits in.