Joe Kenny is the vice president of global customer transformation & customer success at ServiceMax. His career spans over 30 years of leadership positions in Operations, Sales, Product Development, Product Marketing, and Field Service. Beginning his field service experience with the U.S. Naval Security Group Command (NSGC) as a mainframe computer technician, Joe subsequently lived and worked in Asia, the U.S., and Europe. Joe has focused on customer relationship management, using clearly defined and mutually agreed to measurements of success, and driving to continually exceed customer expectations, allowing for exponential business growth and client retention.

Articles by Joe Kenny

Understanding the digital thread and the importance of service in extending the life of an asset This article is sponsored by: ServiceMax logo © ServiceMax

It's essential to maximize the best possible use of data available in the digital thread of assets in field service management. Joe Kenny of ServiceMax explores the key aspects and the practical achievements that manufacturers, operaters and service can realize by enabling that digital thread.

Digital technology 3D illustration. Web of global data. Network connections in the cyberspace of the future. Computer wires in an abstract © Yurchanka Siarhei - Shutterstock
Loading
A grey colored placeholder image