British Airways dinged by promoted Tweet - who cares? This article is sponsored by:
BA got publicly dinged by a promoted tweet complaining about the airline's service. I get why that happened but what lessons can be learned?
BA got publicly dinged by a promoted tweet complaining about the airline's service. I get why that happened but what lessons can be learned?
VM World is in transition. Can it message adequately for the business buyer so that it's enhanced offering of network, compute and storage resonates enough for them to buy?
Business intelligence is anything but intelligent a lot of the time. This story examines the potential for using Google as the metaphor by which we infer what information is contextually relevant.
We're all being encouraged to lead healthier life styles but what if those could be tied to our work? What if business took an active role in promoting healthier lifestyles and tied that to topics like employee management and insurance? Wouldn't that be cool?
The evidence so far is that the NSA revelations are having no impact on the cloud application vendors. That runs entirely counter to earlier scare stories on this topic. So is all good? Read on to find out.
Xero has upset some users of its Xero Personal version after announcing the service is to be shut down in 14 months' time. It's understandable yet the company has faced only modest uptake and crippling costs to support bank feeds, an essential component of that service's differentiation. It is the right move - here's why. It's also a commentary on the banking fraternity that makes for uncomfortable reading.
Workday continues its upwards trajectory with Q2 numbers that comfortably exceeded financial analyst estimates. The company upped its full year outcome and talked to some of the investments it is making for the future. It all looks good - so far.
Delta Airlines has a chequered history of customer service. Their best customers often praise them but they still get many complaints. So when an inquiry is sent that includes the words 'scam' and 'fraud' should they reply promptly? They don't and as a result they fail in offering full customer service.
SAP appeared to offer good news for customers wishing to reduce maintenance costs through a pro-rating of unused licenses. But all is not quite what it seems. The circumstances are not defined in the public domain and conflicting comments from SAP downplay the net effect.
UNIT4 is reporting its first half 2013 results. The company is making solid progress as it transforms from an on-premise to subscription service vendor. We also get more color on FinancialForce.com's performance and its prospects for the future.
Do we have the right management models in place that will enable the digital enterprise? Possibly not. Some argue that our current structures are hindering the business of the 21st century and need dismantling and recast. Some examples suggest it is possible to instantiate change while delivering value while retaining the best of hierarchies that work.
How are some of the major telcos making out on Facebook? If this random assessment of six vendors including Verizon Wireless, AT&T, Vodafone Spain and India, Three UK and O2 are representative then it's far from good.
Oh boy. Google is once again the center of attention as it appears to admit playing fast and loose with privacy. Except that's not quite the case. Even so, once again we argue that Google needs to be much more transparent.