Customer experience should be as important in the public sector as the private sectors says Salesforce's Gavin Mee.
Innovation can happen in all corners of government, and grassroots ideas can quickly sprout, helping build an inclusive culture of learning and critical thinking, says Salesforce's Gavin Mee.
Companies that look to become the business superstars of tomorrow are using cloud technology to evolve, offering customers amazing, personalised experiences.
It's our collective responsibility to ensure innovation benefits all of us and not just those who currently work in the tech sector, because all of the UK will benefit from proper training and skills enhancement, says Salesforce's Gavin Mee.
New research shows the customer service function is embracing a future that's conversational, intelligent and personalized, writes Salesforce's Gavin Mee
With mobile, social and cloud technologies driving the way we live, work and interact across all areas of life, public sector organisations can adopt the same tech as businesses to engage more closely with citizens and employees. Gavin Mee, Senior Vice President, Enterprise, at Salesforce, shines a light on how technology can overhaul local government’s service delivery.