Gary Flood
West Midlands Police adopts cloud and machine learning as part of ‘data-driven policing’ ambitions
A new Data Driven Insights Project starts to have multiple community benefits, says the West Midlands Police force
Insurance giant Liberty Mutual shifts to cloud to improve European customer offering
“Simpler, customised and faster customer and partner service” being delivered via Liberty Mutual’s new digital insurance ecosystem
Whitehall gains deep insight into COVID’s impact on social care through upgraded portal
England’s Adult Social Care Workforce Data Set has been rewritten to offer a better user experience for both frontline workers and employers
Yorkshire Building Society offers members improved digital experience using low code
The use of OutSystems’ low code platform is opening up much faster app development and improved CX at Yorkshire Building Society.
BGL Group moved its contact centre fully online in 8 days as COVID-19 hit
UK digital insurance specialist BGL Group says Twilio was key to maintaining high levels of customer satisfaction and improving the customer experience.
HSBC - using AI to join the financial crime ‘dots’
It’s almost two years since the banking giant deployed a Global Social Network Analytics (GSNA) platform to better inform financial crime investigations
AWS helps power UK green electricity pioneer Octopus Energy
Unicorn “tech” energy Octopus says cloud key to its rapid success, allowing it to be agile and gain competitive operational efficiency
Disability charity Scope aims for great UX and great accessibility across digital assets
Scope’s use of Sitecore was key to new online outreach to achieve ‘everyday equality’
How data and analytics is helping to make the Hyperloop dream a transport reality
Spark and Databricks functionality is at the heart of the recent successful passenger test for Hyperloop
University Hospitals Dorset - how e-rostering got us through COVID
NHS Trust says use of the Allocate app was key to delivering patient service during the novel coronavirus crisis
Edinburgh upgrades to integrated Oracle ERP to create a ‘single version of truth’ for the city
Benefits of the Oracle managed service also seen as a key driver for the Edinburgh’s push to modernise its finance back-end
UK telemedicine service starts new real-world venture with fleet management
When ‘Talk to a Doctor’ won a big new in-person care contract, it had to deal with a new problem - keeping tabs on a small, but vital, physical vehicle operation
Should the power of the crowd be used to solve our social problems?
According to new research from Nesta and The GovLab, the answer is yes. Which is why we need to encourage the growth of open source-powered ‘collective intelligence’
