A chartered industrial organizational psychologist, Fidelma Butler is vice president of the talent and organizational development team at Zendesk. She leads Zendesk’s global organization development, change management, engagement, learning and mobility teams, designing and implementing many initiatives across these teams. She joined Zendesk in 2015 as EMEA HR director, and moved in 2016 to its San Francisco headquarters. She started her career with Accenture’s talent management consulting practice, working with clients in the UK and Ireland on the talent and change management challenges associated with large-scale technology and business model transformations, and previously led organization development, HR and workplace in a fintech company.