Eric Jacobson leads all product management teams for Salesforce Field Service, evolving field service into a customer-driven experience. He originally joined Salesforce in 2014 to oversee the development and successful adoption of Lightning, before taking the helm of Field Service in early 2019. Eric played a massive role in incorporating Click Software into the wider Field Service offering following its 2019 acquisition. He is passionate about helping customers find innovative field solutions and delivering products that can meet the broad needs of a diverse customer base. Before joining Salesforce, Eric held multiple product and engineering leadership roles at Apple for over 12 years and worked at several start-ups early in his career.
It’s time to get rid of the 4-hour service window This article is sponsored by:
There's a need for field service operations to level up, argues Salesforce's Eric Jacobson.