Dana Chery is a VP of Product Marketing for Service Cloud. In this role she leads product marketing for Salesforce Field Service. Prior to joining Salesforce, Dana led CRM initiatives at a media company in Chicago. She received an M.B.A. from the Kellogg School of Management at Northwestern University and a B.A. in Economics from Tufts University.
As the world begins to re-open, businesses must build on customer service successes - or fall behind
The emphasis on stellar customer service won’t just go away; rather, with society re-opening, market demand for customer support will remain as strong as ever, says Salesforce's Dana Chery.