Main content

Cristina Fonseca started her professional career as an entrepreneur, having co-founded Talkdesk in 2011, the first cloud native Call Center solution which raised $500M from top global investors. In 2018, Cristina co-founded, an Artificial Intelligence automation startup that got acquired in 2021 by Zendesk, Inc the global leader in customer service software. Cristina is currently an investor and board member of several companies as part of the founding team of Indico Capital Partners, the leading venture capital tech and sustainability focused firm, based Portugal. Indico Capital Partners focuses on technology and ocean related companies, targeting investments at Pre-Seed to Series B level. Founded in 2017, the team at Indico were previously behind the majority of the Portuguese global tech success stories, including 6 unicorns, as investors and entrepreneurs. Appointed as a Young Global Leader by the World Economic Forum in 2021, she holds a degree in Computer Engineering and Telecommunications from Instituto Superior Técnico (Lisbon). Cristina is a non-executive member of Galp’s Board of Directors and member of Galp's Sustainability Committee and also a member of the Singularity University Portugal and a member of the General Council of the University of Lisbon.

Articles by Cristina Fonseca

AI is transforming CX - three ways it can revolutionise your support function right now This article is sponsored by: Zendesk logo transparent 250x150px

Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.

Global Communication Technology concept, Man hand holding Globe and Smartphone , enjoy, satisfaction to communicate with internet network information using AI for CX to link other people together © May_Chanikran - Shutterstock
A grey colored placeholder image