Once a manufacturing product is sold through an indirect sales channel, it can be the end of the line for service revenue and customer relationships. Coen Jeukens of ServiceMax argues that it's time to establish a digital thread.
Closing the digital loop between product data and physical assets - Coen Jeukens of ServiceMax digs into why these connections are so compelling in field service.
Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.
The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns.
To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.
ServiceMax's Coen Jeukens shares the key points from conversations he has with customers when doing ride alongs on service call-outs. Read his practical takeaways that the field service industry can learn from.
Most service teams these days are charged with growing service revenues. Coen Jeukens of ServiceMax maps out the steps you need to take to achieve service revenue growth.
Sales DNA and the heart of service can seem like polar opposites - but the benefits of combining the two can make all the difference. Coen Jeukens of ServiceMax shares his experiences of making sales and service work in collaboration.
In the Experience Economy, customer service means more than fixing what's broken. Coen Jeukens of ServiceMax explores what this means for service organizations
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax
