Coen Jeukens - author at diginomica

Coen Jeukens is VP of global customer transformation at ServiceMax. He works with customers and prospects to fully unlock the true value and potential of their service organizations. Prior to joining ServiceMax, he was the services contract director at Bosch where he implemented an outcome based business model, with highly impressive results. Coen is also a regular keynote speaker at prominent field service conferences around the globe.

Articles by Coen Jeukens

Managing product recalls - five keys to success This article is sponsored by:

Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.

Product Recall appearing behind torn brown paper © Michail Petrov - Shutterstock

Why you should put service campaigns at the heart of your go-to-market This article is sponsored by:

The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns.

Concept of Agile software development methodology, represents through cogwheels connected with cog belt © Ashalatha - Shutterstock

How do you know if you are making money on your service contracts? This article is sponsored by:

To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.

Profit levels knob button. Increasing Profit Level. Wireframe hand setting profit button on highest position. Finance concept illustration of profitability or return on investment © Iurii Motov - ServiceMax

Field service works better when supply chain and service execution work together This article is sponsored by:

ServiceMax's Coen Jeukens shares the key points from conversations he has with customers when doing ride alongs on service call-outs. Read his practical takeaways that the field service industry can learn from.

Field service technicians working together supply chain © goodluz - Shutterstock

How to grow service revenue with service marketing This article is sponsored by:

Most service teams these days are charged with growing service revenues. Coen Jeukens of ServiceMax maps out the steps you need to take to achieve service revenue growth.

Gear wheels on dollar bill in growth pattern © pogonici - shutterstock

Why are sales leaders taking over service? This article is sponsored by:

Sales DNA and the heart of service can seem like polar opposites - but the benefits of combining the two can make all the difference. Coen Jeukens of ServiceMax shares his experiences of making sales and service work in collaboration.

Over shoulder view of sales leader and service management in corporate meeting with data on laptop screen © fizkes - Shutterstock

The role of service in the Experience Economy This article is sponsored by:

In the Experience Economy, customer service means more than fixing what's broken. Coen Jeukens of ServiceMax explores what this means for service organizations

Business, technology, Internet concept customer experience © Photon photo - shutterstock

How to achieve asset centricity - and why it matters This article is sponsored by:

Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax

Composite of ServiceMax diagram with image of hand touching equipment maintenance symbols © greenbutterfly - shutterstock