Managing product recalls - five keys to success
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Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.
Coen Jeukens is VP of global customer transformation at ServiceMax. He works with customers and prospects to fully unlock the true value and potential of their service organizations. Prior to joining ServiceMax, he was the services contract director at Bosch where he implemented an outcome based business model, with highly impressive results. Coen is also a regular keynote speaker at prominent field service conferences around the globe.
Product recalls can be stressful and complex - but they do happen. ServiceMax's Coen Jeukens shares five ways to ease the process.
The cost of maintaining an asset through it's lifecycle can be a significant investment. Coen Jeukens of ServiceMax breaks down the importance of service campaigns.
To stay proactive and predictive on service contract levels, you need to know your selling price and how to manage your margin through cost. Coen Jeukens shares his practical three-step process for ServiceMax.
ServiceMax's Coen Jeukens shares the key points from conversations he has with customers when doing ride alongs on service call-outs. Read his practical takeaways that the field service industry can learn from.
Most service teams these days are charged with growing service revenues. Coen Jeukens of ServiceMax maps out the steps you need to take to achieve service revenue growth.
Sales DNA and the heart of service can seem like polar opposites - but the benefits of combining the two can make all the difference. Coen Jeukens of ServiceMax shares his experiences of making sales and service work in collaboration.
In the Experience Economy, customer service means more than fixing what's broken. Coen Jeukens of ServiceMax explores what this means for service organizations
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax