Senior Director Product Marketing for Freshdesk at Freshworks, Candice Mueller, has spent over 20 years helping leading SMB, midsize & enterprise companies innovate and drive business outcomes across the customer lifecycle. In her current role, she leads the Customer Experience Product Marketing team at Freshworks and collaborates with companies across the globe in their adoption of digital-first capabilities that improve business agility. Candice's passion is helping businesses to understand how cloud technologies can help them evolve their business models in order to scale and grow revenue.

Articles by Candice Mueller

Five ways to empower your service agents and reap repeat customers This article is sponsored by: Freshworks logo

The old "just give us a call" approach to customer service isn't enough - consumer expectations are set much higher. Candice Mueller of Freshworks offers five ways you can empower your service agents to provide customer delight and satisfaction.

Customer service and communication concept of people in the global network. A number of avatars of people with speech bubbles and interface icons © VLADGRIN - Shutterstock
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