Alex started their comms career managing communications and leading on strategic planning and policy development, using data and analytics for c-suite dashboards and change programmes after a project with JISC Data Labs. Alex works closely with diginomica's industry content and thought-leadership partners.


Articles by Alex Lee

The pace of change is the slowest it will ever be - how Genpact is using AI for digital transformation This article is sponsored by:

There is a concerning shortage of data scientists who can understand the needs and demands across business units. Genpact's chief digital strategist, Sanjay Srivastava, shares his experiences on how multiple disciplines should converge, and how AI fits in.

Digital data in motion on road with blur to create vision of fast speed transfer . Concept of future digital transformation , disruptive innovation and agile business methodology © Blue Planet Studio - Shutterstock

Enterprise hits and misses - the thorny question of the staff intranet, AI for video content raises questions of quality, and three dragons tackle a custom LLM This article is sponsored by:

As Jon takes a well-deserved escape, there are some big footprints to fill. This week - can intranets fill the gap in knowledge management? Will AI displace video editors for B2B editors, or should we treat AI like a toddler? Instead of the usual whiffs, there's something a little different.

Footprints in the sand along a beach next to ocean © Alexander Ozerov -

Avoid the pitfall of building CX from a spreadsheet - Zendesk adds proactive messages to conversational experiences This article is sponsored by:

Zendesk releases proactive messaging as part of an immersive CX as customer enquiries continue to rise. How do companies find the right cadence for a personalized approach that treats customers as people without being clingy?

Chatbot assistant conversation, Ai Artificial Intelligence technology concept. Casual business man chatting with chatbot via mobile smart phone application while working on laptop computer © TippaPatt - Shutterstock

From static reports to self-service BI - Texas Tech Credit Union shares Domo project breakthroughs This article is sponsored by:

The Business Intelligence landscape has changed, and it’s no longer just the domain of the analyst or IT. But the transition to self-service BI isn't a straightforward path. Brian Jackson of Texas Tech Credit Union shares how Domo helped his firm navigate the pitfalls.

Credit union
A grey colored placeholder image