Adrian McDermott - author at diginomica

Adrian McDermott is President of Products and has led Zendesk's product management and engineering teams since 2010. Previously, he was CTO at Attributor, where he managed web crawling and content identification systems for text, video and images. He was the first engineer hired by Plumtree Software and remained with the company through its IPO and subsequent acquisition by BEA. A Yorkshireman living in San Francisco, he currently serves on the Bay Area advisory board for the non-profit Street Soccer USA and is a member of the advisory board of Be My Eyes, a startup helping to bring sight to and low vision sighted and blind people.

Articles by Adrian McDermott

‘Good enough’ isn’t cutting it - three ways to advance your CX for the long term This article is sponsored by:

Queries are going up, patience is wearing down, and customers continue to expect more from companies — sending even leading customer service organizations scrambling to meet SLAs, writes Zendesk's Adrian McDermott.

Man and woman choose emoji to evaluate product or service. Users ranking and rating of application or program. © mentalmind- Shutterstock

3 ways for businesses to embrace AI and not lose the human touch This article is sponsored by:

AI is here to stay but humans are not going away. Zendesk's Adrian McDermott sets out three ways businesses can begin to foster a human-machine partnership

Business man at laptop in conversation with AI chatbot on mobile phone © TippaPatt - shutterstock