Cloud-based call center vendor Five9 put in a new FinancialForce PSA system last year and calculates it saved 20,000 hours and lifted revenue by $3 million
Macy's reels from a $3.6 billion quarterly loss, but promises "the most powerful digital Fall ever"...apparently
Macy's, owner of 'The World's Largest Store', clocks up a massive loss for Q1, but CEO Jeff Gennette has a glass that's not only half full, but running over with digital optimism.
Medical device manufacturer BioTek rolled out ServiceMax owned collaboration platform Zinc as an experiment, but has since found a number of beneficial use cases.
As COVID-19 struck, Oracle NetSuite customer NewCross Healthcare Solutions acted fast to streamline recruitment, training and booking of essential staff. Its CEO Stephen Pattrick tells the story
The construction sector is an old one that's set in its ways in many respects, but COVID-19 has accelerated recognition of the potential for technology to deliver a better way of operating.
How one of the largest NHS Trusts in the UK switched to digital collaboration to help fight COVID-19
Newcastle Upon Tyne Hospitals NHS Foundation Trust adopted a single collaboration platform to help share knowledge, care for patients and support staff during COVID-19 lockdown.
Employee mental health - why COVID-19’s lasting impact on tech worker wellbeing is a fresh employer duty of care
The COVID-19 crisis has led to a sharp rise in mental health issues among tech workers and experts warn that the impacts are likely to last far longer than the pandemic itself unless tackled correctly.
A recent announcement by StoreOne prompts a look at the broader market for Intel Optane memory as an enterprise storage tier.
From cloud ERP to finance as a service - how Consero Global is taking business process outsourcing to another level with Sage Intacct
I'm always up for a cloud ERP micro-vertical story. Sage Intacct approached me with a good one - a private equity scenario. Here's what I learned from Sage Intacct partner Consero Global, and their customer BV Investment Partners.