Customer service agents have kept things running from home instead of call centres since the first lockdown - but are they getting the support they need? Caitlin Keohane explores the pain points emerging from Zendesk's latest research
CEO Bill McDermott describes how he adjusted the sales process at ServiceNow to appeal to the C-Suite and to focus on solving the big problems.
Phil Simon is author of a new book - Reimagining Collaboration: Slack, Microsoft Teams, Zoom, and the Post-COVID World of Work. Here's what he told me about what he's learned.
Rimini Street exits 2020 with solid growth as clients look for support and savings in a COVID-hit world
COVID's impact on 2020 was a double-edged sword of opportunity and challenge, says Rimini Street CEO Seth Raven.
Blockchain without tears - Oracle takes best of distributed ledger tech to improve database security
Oracle's rebranded "crypto-secure data management" has found a legitimate use for blockchain as a security technique within conventional databases.
We must all work together to build A Better Deal, says Uber CEO Dara Khosrowshahi, but will Europe be as willing to listen as Californian voters were?
Box has clearly benefited from the surge in digital teamwork during the COVID-19 pandemic, but what we are beginning to see is a mature offering that understands the challenges facing enterprise buyers.
In 2016, US retailer Target set off on an omni-channel transformation journey that 'loved the store'; in 2020, that foresight paid off during the COVID crisis. Where to now in the Vaccine Economy?
The typical remote worker will travel with a laptop, but Red Bull Racing carries its own data center around the world’s race tracks.
Click-and-collect car sales - Jardine Motors Group drives single customer view with Informatica and Salesforce
Dealership uses Informatica and Salesforce tech to get a single customer view, boost e-commerce and increase marketing personalization.