LinkedIn’s Glint CEO Jim Barnett really does want you to be happy
For 18 months, LinkedIn’s had a new tool in its toolkit in the shape of AI employee engagement firm Glint. We meet with its CEO to find out why it was worth $400m acquiring it
All stories
It's early days for servitization
Why can’t we get smarter products that tell us when they need care and feeding? Some technologies are running well ahead of the ability of product makers to incorporate them into their products and into their support offerings.
Plan, adapt, survive - the case for Cognitive Automation in a time of crisis
The current crisis should be focusing corporate attention on future risk management and continuity programs based on data, but will the lesson be learned?
Discover Martech 2020 - Is the future of marketing tech best-of-breed?
Marketing tech continues to proliferate at almost-terrifying rates. But how will this shake out for marketers amidst COVID-19 disruptions? Will a best-of-breed push put the big suites on the defensive?
Five causes of poor availability to watch out for
Poor availability always hits at the worst possible time. New Relic's Lee Atchison outlines five of the main causes in digital applications
Grubhub CEO on why his firm’s disruptive digital business model is misunderstood by customers and legislators
Grubhub's commission fees have come under fire from all sides, with 'exploitation' complaints exacerbated by the current COVID-19 crisis.
Uber Eats, Grubhub and the “silver lining” to the COVID-19 crisis as the consumer shift to digital food delivery platforms accelerates
Uber Eats has had a good COVID-19 crisis to date, but will a rumored takeover of rival Grubhub be one step too far?
Kubernetes in the enterprise - implementation is not a DIY exercise
A deep dive into the broader market and case for enterprise Kubernetes - complete with user experience.
Capturing and managing ideas in the enterprise with Wazoku CEO Simon Hill
Is idea management something tangible that organisations can foster, collaborate on and take forward towards execution? Wazoku aims to solve that problem for buyers.
Delivery failures from DPD exposes omni-channel fragility at Currys PC World
It's when things go wrong that you discover the extent to which retailers have thought through their CX processes. Once again we have an example of how it should not be done.
