Every year at NRF, there is a piece of technology that brings the debate over personalization to boil. This year, it's facial recognition tech. I'm not a fan. But when C2RO offered me a demo, I opted in.
In his first media interview as Apttus CEO, ex-Microsoft veteran Frank Holland outlines his mission to move on and drive growth in the middle office market
Enterprise software pricing is a fraught topic. In this conversation, we explore the intersection between trust and pricing in the SMB world.
The EU's Right To Be Forgotten should stay within the EU - an important legal opinion in a Fake News world
The EU's Right To Be Forgotten should only apply to the EU, according to a leading European legal advisor.
Moving ERP workloads to cloud environments appears to have reached the proverbial tipping point. However, well-worn concerns around security and control continue to exercise the minds of IT and business executives.
How ING bank, Momentum Travel and internal sales provider Centerfield built contact centers based on Twilio, but without using its Flex call center platform
UK retail institutions Debenhams and Marks and Spencer updated on their Christmas performance - and it wasn't a pretty picture.
Enterprise hits and misses - talking IoT and blockchain futures, while data privacy is bought and sold
In our triumphant/petulant new year's return, hits and misses features the impact of IoT, blockchain and cleantech. Retail omni-woes are nudged off center stage by a slew of data privacy controversies. Your whiffs include an underwhelming war of the machines.
HfS makes brave assertions covering 19 predictions for 2019. We deconstruct those into three broad categories, offering an alternative or complementary analysis on the topics raised.