Airlines have an uphill battle with customer sentiment. But there's no better place to start than the employee experience. After his keynote segment at SuccessConnect 2018, American Airlines' Mark Mitchell shared his HR transformation in progress - and what it means to customers.
Adobe is to buy Marketo, upping its stakes and ambitions in the marketing tech space and escalating conflict with Oracle and Salesforce.
An extension of its partnership with SAP is just part of a wide range of developments and announcements made by Chinese retail tech giant, Alibaba, as uses its Computing Conference to open itself up a bit to inquisitive western eyes
Diginomica has published some scorching critiques of so-called AI in HR and recruiting. But I've also published a use case with Anixter where they achieved some promising results with AI and recruiting. Can these views be reconciled?
GDPR-US remains a theoretical concept, but there's a growing acceptance that some form of Federal law is looming. Cue the lobbying!
Cloud repatriation is the latest analyst inspired taking point among on-premise diehards. But is it real?
AI is finally making the analytics needs of the modern business user a reality, argues Salesforce's Ketan Karkhanis.
This week - Retail personalization gets a critique; millennials get a decoder ring. Plus: (finally) getting value out of big data. Oracle hits an earnings bump; weather broadcasting hits an integrity wall. That's not the only whiff either.