Pizza Hut has a legacy dine-in brand problem that it's looking to digital spend and delivery services to transform.
Customer-led learnings are the best as they come from real-world experience. Six top tips here courtesy of Sumair Dutta.
We've all heard about how AI is changing marketing software and analytics. But what about AI's impact on web content management? Yes, it's happening. Barb Mosher Zinck gets an inside look from Jan Haderka of Magnolia.
The demise of fried chicken as a favored fast food hasn't come to pass, but there's a need for omni-channel transformation nonetheless.
George Orwell’s 1984 is arriving about 40 years behind schedule. Microsoft and other concerned technologists believe we’re running out of time to create new government regulations to deal with the dangers of facial recognition and other new surveillance technologies.
The German automotive giant is using Neo4j to help its HR team better understand its constantly changing corporate structure and reporting lines at a time when employees increasingly work in ‘swarms’
Enterprise hits and misses - Marriott stinks, Quora is questionable, and the omni-channel is elusive
This week: As the holiday season rolls on, retailers's omni-channel woes persist. Plus: I blow a couple gaskets rounding up advice after the Marriott and Quora breaches. Then, there is an AI article whiff to reckon with.
Challenger banks will see a windfall from failure by incumbents. Here's how it's happening.
A step back from the cliff edge for Lands End, but the retailer still has major omni-channel objectives to meet in 2019.
Workato packages up workflow automation for customer and employee journeys and chalks up investments from SaaS giants ServiceNow, Workday and Salesforce