Once archetypal 'frenemies', Salesforce and ServiceMax are now BFFs - and there's good reason for that, argues Salesforce's Denise Dresser.
AIOps has become an embedded part of technology language in the last few years, but is still shrouded in misinformation. Guy Fighel of New Relic busts seven myths to demystify AIOps
Repeated lockdowns in the UK have accelerated digital adoption in the education sector by as much as five years. Here are case studies of how two organisations coped and how they now intend to build on their digital foundations.
Coupa ends fiscal 2021 on a strong note as customer focus on spend management remains high on the corporate agenda
Strong revenue growth and better-than-Wall-Street-expected net income reflects the ongoing importance of spend management, particularly at a time of global crisis.
The SMB space is a challenging one for HR professionals. They have too few staff, champagne tastes and beer budgets. Integrated, multi-tenant cloud suites may help.
Getting our heads around the latest headless evolution developments at Contentful.
Maximize 2021 - ServiceMax CEO Neil Barua on supporting the field service sector through an inspirational year
ServiceMax CEO Neil Barua reflects on a busy 12 months as customers on the frontline of the COVID crisis looked to the field service management firm for the tools to help them fulfil their critical roles.
Frugalpac is hoping to disrupt the bottle industry with its paper made bottles, which are more environmentally friendly than glass or plastic. It chose SAP’s ERP system to support its growth.
Salesforce taps AI to do the 'heavy lifting' in identifying the right contacts for successful Account-Based Marketing
Salesforce drafts Einstein to pick up the manual 'heavy lifting' involved in creating successful ABM campaigns.
It’s good that companies should worry about service, says Michael Ouissi of IFS. But bear in mind that complete service enablement requires changes to processes and core systems underpinning the business