Delta Airlines has a chequered history of customer service. Their best customers often praise them but they still get many complaints. So when an inquiry is sent that includes the words 'scam' and 'fraud' should they reply promptly? They don't and as a result they fail in offering full customer service.
At every trade show I attend, I run into companies that have b2b marketing resources - but not results. Why?
SAP appeared to offer good news for customers wishing to reduce maintenance costs through a pro-rating of unused licenses. But all is not quite what it seems. The circumstances are not defined in the public domain and conflicting comments from SAP downplay the net effect.
UNIT4 is reporting its first half 2013 results. The company is making solid progress as it transforms from an on-premise to subscription service vendor. We also get more color on FinancialForce.com's performance and its prospects for the future.