Archive: All stories

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Nike's world class service

World class service often appears to be a myth. Yet some companies are getting it right, leveraging digital channels and benefitting accordingly. More important, customers are the recipients of a consistent and pleasant service. Nike is in that class.

Young lady holding a phone with arrows and message icons

Email is not dying

There's many a rumor that email is dead. Nothing could be further from the truth. But is there a good way to collaborate with team members while not sacrificing the utility of email? Right now that seems much harder than it looks.

mark hurd - oracle

Oracle preps for cloud 'fiscal cliff'

As it has put its cloud-based software on an equal footing with its traditional packaged offerings, Oracle has signaled its readiness to deal with the revenue hiatus that inevitably accompanies a large-scale shift to the cloud model.

Pizza Margherita

Serving up fresh analytics every day

Enterprise analytics is a fast-growing market, as users demand up-to-the-minute data presented visually in context. But in their rush to consume fresh daily data, they may overlook the need for proper preparation of the data before serving.

cautionslip

Will Yahoo come Tumblr-ing down?

Silicon Valley's worst kept secret ever will be confirmed later today when Yahoo announces a buyout of Tumblr. But is this just a PR gesture towards the achingly cool or a thought-through business play by Marissa Mayer?

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Last week in tech

Here is my somewhat cheeky look at what was interesting and entertaining last week in the wonderful world of technology. In this episode we're talking SAPPHIRE v SuiteWorld and about Google not paying its taxes in the right place - allegedly.

apples and oranges

Cloud SIs do it differently

Global SIs have established relationships with enterprises that make them preferred partners for most projects. But cloud implementations may require a different approach that specialist cloud SIs are better equipped to deliver.

ICAEW cover page

ICAEW flubs cloud case

The Institute of Chartered Accountants in England and Wales (ICAEW) has flubbed its understanding of cloud - big time. In a report entitled: The Business Case for Cloud (restricted distribution), author Chris Tiernan, managing partner of Grosvenor Consultancy Services makes a number of assertions that are perplexing at many levels.

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Sapphire Now 2013 report card

I'm awarding SAP high marks for clarifying HANA options and a passing grade for talking about a modern user interface badged Fiori. Not approved for graduation? The cloud platform story. Read on for more.