Archive: All stories

Woman Screaming On Telephone Conversation

Can cloud fix the service experience?

Recently I had the chance to kick my CRM grievances around with Aaron Fulkerson, CEO of MindTouch, and find out why he thinks cloud can alter service for the better. Some of Aaron's answers really surprised me - I hope they spark a worthwhile debate.


SAP Forum: Life after Lars

Stuart hooks up with Thomas Otter, head of product at SuccessFactors to discuss SAP's HR future as he sees it. Forthright as always, Otter provides his 'broccoli and ice cream' perspective.


Identity in a hybrid world

Increasing use of cloud applications alongside existing apps makes for multiple logins and management headaches. Okta and other cloud access management vendors think they have the solution.