How messaging is changing to become more personalized, a shift that's needed if consumers aren't to rebel against an onslaught of messages.
The London Tech Manifesto recognizes many of the challenges facing the UK at the moment - COVID-19 and Brexit being front and centre.
This week - are retailers finally getting an omni-handle on consumers? Microsoft gets Nuance(d), while SaaS gives way to XaaS. Return-to-work raises trust issues, I get salty about BizDevOps, and customers don't want your journey-mapping. Plus: your weekly whiffs.
Quantum computers are beginning to do what classical computers find hardest - infer meaning from absent data.
AI in finance is capable of much more than shortening processes by a few days here and there. Erik Zahnlecker of Sage AI Labs shares three concepts that make the most of the growing financial data available to customers.
Monday Morning Moan - let’s get physical, but retail has to change if this is to be a long-term relationship
The Future of Retail in the Vaccine Economy hasn't been determined yet, but if physical stores want to play a part in an omni-channel world, we need to talk...
In its spring release, FinancialForce delivers a customer engagement dashboard for service businesses that goes all the way back to the GL
Customers across the Bank of America business are embracing digital tools and the financial institution provides a positive outlook as it recovers from COVID-19.
If you're not Carrie from Sex in the City, buying shoes is an occasional activity and that makes life more challenging for retailers such as schuh. Time to try on CRM and loyalty management to see if they fit.
SAP RISE in review - CEO Christian Klein responds to the "one handshake" issue, and SAP user groups air out their top questions
SAP's January RISE announcement left a wake of questions, provoking a vital debate on the role of SIs in ERP project success. Grab your beverage of choice as I take stock, via exclusive responses from SAP's CEO, as well as ASUG, DSAG, and UKISUG.