SAP's provocative view that we have digitized the past has a certain truth but is repeatability the answer? Yes, but only to a limited extent.
The group's retail and strategy director explains how everything is now designed around the customer
Professor Leslie Willcocks of the London School of Economics discusses how the rise of cloud services puts the CIO center stage of strategic business thinking.
British retailer John Lewis Partnership has launched a technology incubator programme, JLab, with a view to satisfying today’s demanding, multi-channel customer. CIO Paul Coby is on the front line.