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http://www.cashy.me/en/articles/post/2013/08/27/bank-fails-on-customer-service/1250/?cct=67&ccid=1250

The banking ID miasma - it has to change

When things go wrong at the bank then it's traumatic enough to resolve. But then we discover just how arcane the so-called protective processes are and wonder how it can continue. Customer service? A dream.