If data's so important, why is IBM selling Salary.com?
If data's so important to Big Blue's strategy, in what context can we make sense of IBM selling Salary.com, which markets compensation data?
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How can the incumbent banks increase costs when the customer experience is so terrible?
Some of the UK’s biggest banks are making banking with them less financially appealing, and yet they continue to fail to live up to their digital promises.
How can BT have spent so much on CRM, but still has no single customer view?
At the end of last year, I criticised BT's role in creating Digital Britain. This week the company brought the fight right to my doorstep - and it's not a pretty picture.
The importance of mastery in a post robotic era
In a post robotic world, where will the next generation of masters come from? We need a revival in apprenticeships.
Friday Roast: the death of the web is the Evil Empire's big lie
If the network players have their way, your understanding of the web will fade away. Don't buy the Big Lie.
Can mobile event apps cross the rubicon from mediocrity?
Why are mobile event apps so clunky and mediocre? That bothersome question inspired me to research what's out there. The cupboard isn't as bare as I thought - though issues remain.
WeSeeHope eyes up a data-driven future
Charity works with software company Qlik to bring more analysis to the work of supporting African children and young people made vulnerable by HIV/AIDS and poverty.
GQ ramps the adblock war in a clear demonstration of defeat
Ads and subscriptions co-existing is the latest effort by GQ to solve the ad-based business model conundrum. Does it work?
Four tips for growing your customer community
Customer communities can create shared value - but that doesn't mean they are easy to build. Fortunately, the methods for building community and measuring ROI are maturing.
Crying baby syndrome crimps shift to cloud financials
What's gumming up the works when it comes to switching to cloud based software? Turns out there's a crying baby that needs to be kept quiet.
