PowerPlex 2020 went virtual yesterday with stories of how the cloud and digital connection is helping manufacturing companies respond to COVID-19
Zendesk data finds organizational agility is key as customer support operations adapt to COVID-19 demands
The COVID-19 crisis has triggered some significant changes in how organizations go about their support operations - and there's every chance that there's no going back.
Syncsort acquired Pitney Bowes’ software and data business in December. The new Precisely brand aims to give buyers clarity on the company’s future direction.
At a time when uptime is even more precious than ever, businesses must get serious about preventative maintenance, writes Anurag Garg of Plex Systems
For 18 months, LinkedIn’s had a new tool in its toolkit in the shape of AI employee engagement firm Glint. We meet with its CEO to find out why it was worth $400m acquiring it
The current crisis should be focusing corporate attention on future risk management and continuity programs based on data, but will the lesson be learned?
Marketing tech continues to proliferate at almost-terrifying rates. But how will this shake out for marketers amidst COVID-19 disruptions? Will a best-of-breed push put the big suites on the defensive?
Grubhub CEO on why his firm’s disruptive digital business model is misunderstood by customers and legislators
Grubhub's commission fees have come under fire from all sides, with 'exploitation' complaints exacerbated by the current COVID-19 crisis.