Enterprise hits and misses - retailers learn from the omni-channel holiday stress test, ERP gets agile, and CX gets a terminology debate
This week - retailers passed the omni-channel holiday stress test, but are they ready for what's next? We kick off our NRF retail coverage. Meanwhile, agile ERP gets scrutinized, and customer data terminology sparks a CX debate. Your whiffs include lost-bitcoin-angst, and an early candidate for satirical tech tweet of the year.