Monday Morning Moan - let’s get physical, but retail has to change if this is to be a long-term relationship
The Future of Retail in the Vaccine Economy hasn't been determined yet, but if physical stores want to play a part in an omni-channel world, we need to talk...
In its spring release, FinancialForce delivers a customer engagement dashboard for service businesses that goes all the way back to the GL
Customers across the Bank of America business are embracing digital tools and the financial institution provides a positive outlook as it recovers from COVID-19.
If you're not Carrie from Sex in the City, buying shoes is an occasional activity and that makes life more challenging for retailers such as schuh. Time to try on CRM and loyalty management to see if they fit.
SAP RISE in review - CEO Christian Klein responds to the "one handshake" issue, and SAP user groups air out their top questions
SAP's January RISE announcement left a wake of questions, provoking a vital debate on the role of SIs in ERP project success. Grab your beverage of choice as I take stock, via exclusive responses from SAP's CEO, as well as ASUG, DSAG, and UKISUG.
The labor market is out-of-balance and getting more so. CHROs won’t win this new War for Talent with old methods and tools. An under-appreciated asset, former employees, may be part of the answer.
Salesforce has one of the most comprehensive return to workplace strategies out there - combining clear policies, a comprehensive roadmap and the use of its Work.com platform.
Building a marketing and customer growth strategy based on customers experiences - a bold plan for HBO Max to hit its ambitious subscriber targets.
Bedding in for the omni long haul - how Bed, Bath & Beyond furnished a retail future for itself despite COVID
Bed, Bath & Beyond has shaped an omni-channel credibility that seemed unlikely 18 months ago. Here's how CEO Mark Tritton's pulled it off.
Avoiding supply chain blockages is critical and that means asking the right questions of your own suppliers, says Oracle's Terri Hiskey.