Marketing tech continues to proliferate at almost-terrifying rates. But how will this shake out for marketers amidst COVID-19 disruptions? Will a best-of-breed push put the big suites on the defensive?
Grubhub CEO on why his firm’s disruptive digital business model is misunderstood by customers and legislators
Grubhub's commission fees have come under fire from all sides, with 'exploitation' complaints exacerbated by the current COVID-19 crisis.
Uber Eats, Grubhub and the “silver lining” to the COVID-19 crisis as the consumer shift to digital food delivery platforms accelerates
Uber Eats has had a good COVID-19 crisis to date, but will a rumored takeover of rival Grubhub be one step too far?
A deep dive into the broader market and case for enterprise Kubernetes - complete with user experience.
Is idea management something tangible that organisations can foster, collaborate on and take forward towards execution? Wazoku aims to solve that problem for buyers.
It's when things go wrong that you discover the extent to which retailers have thought through their CX processes. Once again we have an example of how it should not be done.
"Yes, we're hiring" - how Support.com's remote customer service model makes a difference during the Coronavirus disruption
Companies in hiring mode aren't easy to come by. But Support.com's lessons about remote work go further - into a different employment model. Support.com's CEO told me how they are rallying to bring that support to others.
With over 60,000 stores around the world, 7-Eleven has a huge task in serving its customers. It has redefined its processes using the ServiceNow platform to do just that.
A new big beast in the Salesforce ecosystem arrives as middle office champion Apttus combines with CLM specialist Conga