The extent of the divide between the digital haves and have-nots became crystal clear during the pandemic. So what can be done about it?
Gap goes online-only in the UK, Primark doubles down on stores - two extremes of omni-channel retail in the Vaccine Economy, but who's right?
Gap and Primark are heading in different retail directions - online and offline. But who'll emerge as the winner?
The edge thickens as the cloud is taken in for questioning about money down the drain...
ServiceNow’s new Customer Workflow Business chief argues the case for looking beyond the engagement layer towards end-to-end customer service fulfilment.
Use of the Feefo reviews platform is becoming a key tool in building consumer loyalty, says Kia
Bed, Bath & Beyond's prospects a couple of years ago didn't look great, but the omni-channel turnaround program has paid off.
Brands are all-in on personalization, but are they doing it properly? When it comes to personalizing content, the data says they are not. Here's a different way of thinking about content experiences, and how that ties into ABM.
Slack rolls out Huddle audio chats and native video, voice and screenshare clips as an antidote to back-to-back video meetings in a hybrid working environment