Taking an interesting conversation with Appian's CEO and CTO right to the edge...
Can AI transform churn risk assessment, or is it an efficiency play? Talking subscription management and CX updates with Oracle's Nate Skinner
Each quarter the Oracle CX team brings out new CX functionality - and I come up with something new to argue with them about. This time, we delve into AI advancements in churn risk and subscription management. But is this just an efficiency play? Let's debate.
At Google I/O the launch of new smart canvas features in Google Workspace positions Docs and Sheets at the center of a connected collaborative canvas for enterprise digital teamwork
Triumph Motorcycles is an iconic global brand and it is transforming its underlying ERP and supply chain processes with Infor to build a closer relationship with its customers.
Shell undertook its own equivalent of a mid-air re-fuelling as it moved from a highly-customized ServiceNow implementation to a pure out-of-the-box replacement.
Small business cloud accounting provider Xero reflects on a year of two halves and explains the rationale for acquiring workforce management provider Planday
When the scale of the coronavirus pandemic became clear last year, Aegis Sciences decided to make a move into COVID testing – and its scalable technology platform has helped the company meet huge demand for its services.
Kiwibank is taking advantage of ServiceNow’s platform of platforms approach and is digitizing workflows across customer service management.
Enterprise hits and misses - digital acceleration earns its hype, cybersecurity gets real, and the market puts the brakes on autonomous cars
This week - digital acceleration gets industry credibility, while cybersecurity earns the US President's attention. ServiceNow makes waves with Knowledge 2021, and supply chains get scrutinized. Your whiffs include a trip to the trough (of disillusionment) for blockchain - and autonomous vehicles.