Intercom aims to make online business personal - even with chatbots
A survey from fast-growing online chat provider Intercom shows businesses embracing chatbots for customer interactions - but must still keep it human
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Infor answers questions on Koch acquisition
Cormac Watters, Head of International Markets at Infor, answers some questions that are likely to be front of mind for customers and observers.
Zendesk turns in 36% revenue growth with $1 billion run-rate in sight as new products gain traction
Zendesk turns in strong year-on-year revenue growth as Sunshine adoption builds momentum.
Simprints identifies cloud as foundation for biometrics-led healthcare
Fingerprint scanners lie at the heart of the non-profit organization’s mission to help NGOs and health agencies deliver vital services to recipients with no formal ID.
Learning from Milk Bar about Spectacles, a new community tool for Looker integration and DevOps buffs
Why should we geek out over DevOps? How about serving business users better? How about automated data testing? That was the goal when two engineers launched Spectacles, an open source Looker tool.
ServiceNow CEO Bill McDermott on changing the rules of engagement in the enterprise
It was announced back in October that McDermott would be joining ServiceNow as CEO, after ten years in the top job at SAP.
How can finance keep up with digital transformation in financial services?
Digital transformation is more than a buzzword in financial services, writes Sage Intacct's Diana Ermini, citing finance teams with a real-time pulse on the business
Quantum tech - big opportunities from (very, very) little things
Quantum computing grabs the headlines, but there's more to quantum tech opportunities as speakers at a recent Westminster eForum discussed.
ZohoDay 2020 - Zoho’s uphill growth (as told in the Texas hill country)
Lots of growth, lots of slides and lots of updates - my take on the recent Zoho Analyst Summit.
The problem of AI explainability - can we overcome it?
Explainability is not just a roadblock to AI adoption - it also has implications for public health and safety. This is how the tensions between transparency, accuracy and performance are coming to a head.