FinancialForceX - How Five9's services org saved 20k hours and grew revenue $3m
Cloud-based call center vendor Five9 put in a new FinancialForce PSA system last year and calculates it saved 20,000 hours and lifted revenue by $3 million
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Macy's reels from a $3.6 billion quarterly loss, but promises "the most powerful digital Fall ever"...apparently
Macy's, owner of 'The World's Largest Store', clocks up a massive loss for Q1, but CEO Jeff Gennette has a glass that's not only half full, but running over with digital optimism.
BioTek boosts knowledge sharing and speeds up technical support with ServiceMax’s Zinc
Medical device manufacturer BioTek rolled out ServiceMax owned collaboration platform Zinc as an experiment, but has since found a number of beneficial use cases.
Our cloud journey at Newcross to support frontline healthcare
As COVID-19 struck, Oracle NetSuite customer NewCross Healthcare Solutions acted fast to streamline recruitment, training and booking of essential staff. Its CEO Stephen Pattrick tells the story
MindFuel - building on tech-enabled change at construction sector champion Knights Brown
The construction sector is an old one that's set in its ways in many respects, but COVID-19 has accelerated recognition of the potential for technology to deliver a better way of operating.
How one of the largest NHS Trusts in the UK switched to digital collaboration to help fight COVID-19
Newcastle Upon Tyne Hospitals NHS Foundation Trust adopted a single collaboration platform to help share knowledge, care for patients and support staff during COVID-19 lockdown.
Employee mental health - why COVID-19’s lasting impact on tech worker wellbeing is a fresh employer duty of care
The COVID-19 crisis has led to a sharp rise in mental health issues among tech workers and experts warn that the impacts are likely to last far longer than the pandemic itself unless tackled correctly.
In the quest for faster storage, Intel hopes that Optane's time has come
A recent announcement by StoreOne prompts a look at the broader market for Intel Optane memory as an enterprise storage tier.
From cloud ERP to finance as a service - how Consero Global is taking business process outsourcing to another level with Sage Intacct
I'm always up for a cloud ERP micro-vertical story. Sage Intacct approached me with a good one - a private equity scenario. Here's what I learned from Sage Intacct partner Consero Global, and their customer BV Investment Partners.
The role of service in the Experience Economy
In the Experience Economy, customer service means more than fixing what's broken. Coen Jeukens of ServiceMax explores what this means for service organizations
