Salesforce data finds new tech becomes top priority for financial services sector as COVID drives consumer behavior shift
The shift to digital and online in the financial services industry is being driven by consumer antipathy to handling money.
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What has digital government in the UK learned during the COVID-19 crisis?
A new report released today by think tank Institute for Government does a good job of highlighting the government’s digital wins and failures in response to COVID-19.
Target hits the Holidays season with $6.5 billion in digital sales to date this year - and the busiest online quarter to come
Target got its omni-channel transformation act in gear a long time ago - and it's paying off in spades on the back of the COVID crisis.
The state of SMB - a conversation with Gary Turner, MD Xero UK and EMEA
Xero has high qualirty data with which to assess how the SMB economy is performing. What is Xero seeing and what does this mean for digitization?
Putting digital transformation to the pandemic test - how Casey's convenience stores delivered for its customers
Readers know I'm not infatuated with the lofty phrases of "customer experience." But making a difference for customers in a world turned upside down - I'm up for that story anytime. Casey's convenience stores faced the pandemic economy head on, with the help of partners like SAP CX.
Unit4 survey looks at the buyer landscape. Part 1, buyer beliefs
An extensive report commissioned by Unit4 contains a number of surprises. Here's our discussion.
Closing the books remotely amid COVID, best practices emerge
Finance teams are learning how to close the books with a remote workforce. Workday's Philippa Lawrence identifies six steps towards a successful remote close.
Meeting employees where they are - ServiceNow integrates with Workplace from Facebook
Workflow vendor ServiceNow and enterprise collaboration tool Workplace from Facebook aim to reduce friction within the employee experience.
Happy Holidays! Walmart heads into Black Friday on the back of 79% e-commerce growth (but still chalks up an online loss)
Walmart's e-commerce growth is impressive and its new Plus offering is set to take on Amazon Prime - Happy Holidays ahead?
Ad hoc interactions in the age of virtual work - an unsolved problem
Research announced by an MIT team a few months ago into enabling ad hoc video meetings reveals that there are limited options ahead...
