ItelliFest 2020 - a good example of the virtual tech event experience
In common with many other firms, itelligence UK recently ran a virtual event. Unlike much of what we've seen to date, it worked well. Here's how.
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Twilio buys into CDP market with $3.2 billion Segment acquisition
With its acquisition of CDP pureplay Segment, Twilio cements its position as the API-centric platform to challenge the traditional CRM giants on customer engagement
AstraZeneca is using ServiceNow to ensure its scientists focus on science, not bureaucracy
AstraZeneca began using ServiceNow within its IT function years ago, but is expanding its use case in a number of areas to help its scientists push boundaries.
SAP's Bob Stutz rips off the enterprise software pricing Band-Aid as DSAG reports significant redlines in member revenue
Pricing is always a dark art in enterprise software but it's one that needs an overhaul. SAP's Bob Stutz kicks that ball into play.
Enterprise hits and misses - IBM spins off a legacy business, ERP vendors get a re-platform debate, and hybrid SaaS gets its due
This week - IBM sheds a legacy infrastructure business, and sparks a cloudwashing debate. ERP vendors get called out for re-platforming hype. Hybrid SaaS comes of age. Your whiffs include my "techdrunk" award winner.
The CX gap between Champions and Starters - the need to narrow the divide to drive business growth
There's a gap between CX Starters and CX Champions that's a challenge to bridge, according to new research.
Prudential Financial's push beyond productivity to outcome-based work - a Workfront use case
Getting your workforce as productive and safe as possible is a good thing. But how do we go beyond reacting to a more strategic approach to work? That was a big topic at Workfront's recent analyst day, where Prudential Financial's Kevin Brucato shared his team's story.
The CIA is using ServiceNow to deliver bots as ‘digital labour’ across the Agency
ServiceNow is helping the CIA manage a Center of Excellence to deliver bots that are automating tasks and improving efficiency.
The most wonderful time of the year? Retail’s biggest stress test unwrapped as Salesforce data indicates big changes for the Holiday season
The Holiday season is almost upon us and at the end of an extraordinary year retail resilience is about to run into its biggest test. Here's what might happen...perhaps.
Don’t be a sheep – challenge the call to re-platform ERP
Decades after decades of sheepishly following an ERP vendor’s ‘advice’ to upgrade needs to stop. Not everything vendors say is necessarily in your firm’s best interest. Their latest advice would have you embark on an expensive, potentially risky re-platforming effort. But should you? Maybe, it’s time to challenge the vendor orthodoxy…
