Samsung UK & Ireland accelerates customer video support to beat lockdown
Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward
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FinancialForceX - New PSA and ERP tools to manage risk and channel business flow
This year's FinancialForceX was a virtual event, full of live content and learnings from the impact of COVID-19 on SaaS and IT services businesses
Workfront Leap 2020 - will Chief Work Officers take their place alongside CIOs and CMOs? Customers share their remote collaboration stories
Are we ready for Chief Work Officers? And what is the criteria to earn such a title? As Workfront Leap 2020 kicked off, I looked into those questions. A customer story from CenturyLink brought the art of remote team productivity into focus.
Salesforce Anywhere supersedes Chatter to bring team collaboration back into CRM
Salesforce Anywhere, a new native chat and video channel that supersedes Chatter, aims to bring team collaboration back from the likes of Slack and Teams into the CRM app
Trust me - I'm an employer! How the tech-enabled return to the workplace will pivot on a basic human concern - trust
The success or otherwise of a mass return to the workplace will depend on trust levels between employer and employee as much as on tech solutions. But what is trust?
How Disney Yellow Shoes used Workfront to help bring Star Wars: Galaxy’s Edge to life
Galaxy’s Edge features in two of Disney’s major parks. Creating the Star Wars themed areas was a huge project, helped by the use of Workfront.
Slack Connect extends shared channels to up to 20 orgs, primes B2B revolution
The launch of Slack Connect is the start of a revolution in how organizations connect B2B processes - we drill into the background to today's news
Neptune Impact - and now for something completely different
Neptune Impact is about to get underway with product announcements and the promise of strong customer stories
ASUGFORWARD - more on the supply chain from firms large and small
On the second day we hear interesting stories that continue to demonstrate the pragmatic nature of implementations, even during the crisis
ASUGForward 2020 - How do you achieve project success amidst a pandemic? Tips from IT leaders at Dell Technologies and Johnsonville Sausage
ASUGForward day two introduced a new track: IT Operations. After getting under the SAP operations hood, we re-emerged with some vital customer lessons from IT leaders. But have we done enough to automate the management of SAP systems?
