Coronavirus will change what ‘customer success’ means for business - value and purpose now essential
Much attention has been paid to the importance of ‘customer success’ in recent years. But as with the financial crisis, Coronavirus again changes what that means.
In times of international crisis, the normal rulebooks get torn up. What price privacy to defeat Coronavirus?
Tips from Salesforce's Women's Network on bringing employee groups together across an organization - and not just in a time of crisis.
Morrisons data breach court ruling - a significant win for employers, but not a 'get out of jail' card on corporate responsibility
Morrisons is not responsible for the malicious actions of an employee with a grievance who stole data from the firm, a UK Supreme Court ruling that will please employers, but mustn't be seen as a fall back option for ignoring responsibilities.
AI tech is moving quickly - but the ethical problems aren't going away. Here's eight AI ethics issues that persist.
At day 2 of Atlassian Remote Summit, the digital teamwork vendor sharpened its work management credentials with updates to its Jira Align work tracking tool
Atlassian adds automation to its Jira platform to help relieve distributed teams of some of the collaboration 'tax' of remote working
Education and a mindset change that are technology enabled are needed for the future. Are we ready?