Box posts decent Q1 numbers after quickly adjusting to virtual selling as it helps customers make the switch to working from home
The backdrop to the State of Community Management 202 report gave Rachel Happe and Den an opportinity to speculate on how current conditions provide a way to reset the nature of work and people's role in driving value through community.
Pega CEO - ‘Customers are shifting from short-term COVID-19 survival, to long-term strategic change’
Pega CEO Alan Trefler says that buyers are beginning to change their priorities in response to the COVID-19 health crisis.
Remember the human connection! - reviewing the HR response to COVID-19 with Tripadvisor's Chief People Officer Beth Grous
From never having had an office shutdown day to pivoting to remote working around the globe, Tripadvisor's response to COVID-19 is reframing the way that it thinks about the future of work.
Yes, supercomputers are fast. But can high performance computers can provide something unique in the fight against Coronavirus? Here's how supercomputers have evolved, and a view of the COVID-19 work underway.
Rimini Street finds value in two AI-powered apps that improve customer service
Workday turned in good numbers for Q1 FY2021, revised its guidance and offered plenty of caveats
Workflow automation vendor Workato kept sales on track during lockdown by automating process and data flows from key applications via Slack
Re-thinking customer experience in a post-COVID-19 world - leadership tips from HSBC's Global Head of Trustworthy Computing, Digital Security & Digital IT Controls
The post-COVID-19 period will be a time to re-think organizational approaches to customer experience with speed and agility as the keys to success.
Asset centricity, in which an asset is tracked throughout its lifecycle, is core to efficient modern service management, writes Coen Jeukens from ServiceMax