The French retail institution has re-opened its doors to a new world of different customer expectations - and needs to build out the people skills to service it.
Some exemplars from the Bezos bunch on how businesses can make fast starts and not go instantly bankrupt as they look for ways to kickstart their recovery from the pandemic.
Use of online one-way video chat has proven such a success, Samsung’s online team see it as being a big part of support going forward
This year's FinancialForceX was a virtual event, full of live content and learnings from the impact of COVID-19 on SaaS and IT services businesses
Workfront Leap 2020 - will Chief Work Officers take their place alongside CIOs and CMOs? Customers share their remote collaboration stories
Are we ready for Chief Work Officers? And what is the criteria to earn such a title? As Workfront Leap 2020 kicked off, I looked into those questions. A customer story from CenturyLink brought the art of remote team productivity into focus.
Salesforce Anywhere, a new native chat and video channel that supersedes Chatter, aims to bring team collaboration back from the likes of Slack and Teams into the CRM app
Trust me - I'm an employer! How the tech-enabled return to the workplace will pivot on a basic human concern - trust
The success or otherwise of a mass return to the workplace will depend on trust levels between employer and employee as much as on tech solutions. But what is trust?
Galaxy’s Edge features in two of Disney’s major parks. Creating the Star Wars themed areas was a huge project, helped by the use of Workfront.
The launch of Slack Connect is the start of a revolution in how organizations connect B2B processes - we drill into the background to today's news
Neptune Impact is about to get underway with product announcements and the promise of strong customer stories