Why can’t we get smarter products that tell us when they need care and feeding? Some technologies are running well ahead of the ability of product makers to incorporate them into their products and into their support offerings.
The current crisis should be focusing corporate attention on future risk management and continuity programs based on data, but will the lesson be learned?
Marketing tech continues to proliferate at almost-terrifying rates. But how will this shake out for marketers amidst COVID-19 disruptions? Will a best-of-breed push put the big suites on the defensive?
Five causes of poor availability to watch out for
Poor availability always hits at the worst possible time. New Relic's Lee Atchison outlines five of the main causes in digital applications
Grubhub's commission fees have come under fire from all sides, with 'exploitation' complaints exacerbated by the current COVID-19 crisis.
Uber Eats has had a good COVID-19 crisis to date, but will a rumored takeover of rival Grubhub be one step too far?
A deep dive into the broader market and case for enterprise Kubernetes - complete with user experience.
Is idea management something tangible that organisations can foster, collaborate on and take forward towards execution? Wazoku aims to solve that problem for buyers.
It's when things go wrong that you discover the extent to which retailers have thought through their CX processes. Once again we have an example of how it should not be done.
Companies in hiring mode aren't easy to come by. But Support.com's lessons about remote work go further - into a different employment model. Support.com's CEO told me how they are rallying to bring that support to others.
