Community has been something of a Cinderella topic but if Rachel Happe is correct, then 2019 will be the year when the value that can be delivered from this approach makes a breakthrough.
Each year at NRF, Salesforce gives me the takeaways from their holiday shopping data. This year, the data pointed to big shifts: from the traction in mobile shopping to the impact of AI-powered personalization. Next up: the transformation of the storefront.
If you are looking to make the transformation and invert your business model from traditional to forward thinking, you need to ask some questions, says ServiceMax's Daniel Brabec.
A tie-up between M&S and Ocado might solve the former's problems in building an online grocery business.
The benefits from and the problems with the Internet of Things - updated analysis from the World Economic Forum sets an agenda.
Yes, it's tough to build brand loyalty in e-commerce. But it's absolutely possible, and you don't have to be Amazon to do it. You do have to get the foundation right - and reduce the buying friction.
Two midmarket customers, Rain for Rent and Rahi Systems, have been speaking about their experiences with the Zoho cloud applications platform
Is it time for global companies to reconsider their China supply chain strategy? We think that an examination of the issues requires careful consideration.
A conversation between Salesforce co-CEO Marc Benioff and Klaus Schwab of the World Economic Forum sets the scene for the 5IR.
Last year, the fitness app company migrated a 120TB data warehouse in its bid to bring new product experiences to runners and cyclists