Agility in responding to customer needs has taken on new urgency as offline businesses pivot online, while support teams go fully remote. Zendesk’s David Williams explores what’s changed
BigQuery Omni launch highlights how Google Cloud plans to create stickiness with multi-cloud customers
Multi-cloud is quickly becoming the preference for many enterprise customers. Google Cloud seems to understand it needs to add value beyond infrastructure to win big.
Global retail icon IKEA has seen a rise in online customer activity, prompting an overview of the firm's database landscape and ultimately a shift to an open source platform around Postgres.
Decisions reacting to a crisis can have strategic implications. There's a balancing act executives must perform during the COVID-19 crisis so as not to lose sight of long-term goals when fighting for short-term survival.
AI's impact on content has been the subject of heated debate and concern. But to what extent can AI help marketers with their copy today? Here's what I learned from Phrasee's approach.
According to the latest data from Tussell, each of the Big 4 consulting firms saw revenue grow from government in 2019. Meanwhile, outsourcing spend continues to decline.
Announcements last week from Microsoft, Slack and Zoom brought some AI wizardry to Teams video meetings, while Slack acquired company directory app Rimeto. What's it all about?
A new omni-channel retail game plan for Bed, Bath & Beyond - or just COVID-accelerated digital catch-up?
Bed, Bath & Beyond CEO Mark Tritton is talking in terms of a "new game plan" of omni-channel retail post-COVID. How to back that up in reality is the big challenge.
Enterprise hits and misses - retailers confront the digital supply chain, employers face reskilling, and Amazon gets TikToked
This week - retailers get a digital supply chain gut check, while the return-to-work push faces obstacles. Microsoft Teams gets evaluated, Facebook gets called out (again), and Amazon makes life hard on itself.
The year of the mainframe? Here we go again, but wedding bells between BMC and Compuware might make a difference this time around
After year of 'living in sin', BMC and long-time partner Compuware are taking the next step and the consequences for the 'not dead yet' mainframe market could be significant.