European budget airline easyJet has suffered its first loss in its history as a result of the COVID-19 pandemic, but the company is continuing to invest in digital customer channels.
COVID and the contact center - how eBay's biggest re-commerce seller musicMagpie has become more efficient during the crisis
musicMagpie is an e-commerce success story, but the onset of COVID brought fresh challenges to how the firm ran its contact center operation. In the event, the crisis has in fact changed a lot for the better.
Zendesk report highlights need to be agile and adapt to changing customer needs
Mid-market companies should apply a Goldilocks mindset to getting the best fit when selecting a business software supplier, writes Unit4 CEO Mike Ettling
The future of work – an automation boom is closer than it may appear, and manufacturing is leading the way
Automation in manufacturing continues to grow in the wake of COVID-19. Jerry Foster from Plex looks at what the data says about the future of work on the factory floor
Enterprise hits and misses - retailers push for pre-holiday lessons, while Adobe and Coupa make acquisitions waves
This week - retailers push to get ready for a pressurized holiday season - but what's the forecast? B2B shopping starts early for Adobe (buying Workfront) and Coupa (buying LLamasoft). AI risk factors get aired, and the future of work takes a customer-facing twist. As always, your whiffs.
The NHS has been conducting work to widen digital participation in health and care to understand the impact a lack of digital access has on underrepresented groups.
How Marks & Spencer plans to double down on digital to compete with online pureplays and survive the COVID crisis
M&S is a UK retail heritage brand that's had its omni-channel transformational ups and downs in recent years, but there's an added vim in the air as it doubles down on digital to get through the COVID crisis.
NetApp aims to solve the problem caused by extensive use of multiple cloud services running increasing numbers of micro-services processing huge amounts of data that could be anywhere.