Resellers must embrace change and take a proactive approach to managing service contracts. Joe Kenny of ServiceMax explains how field service automation can help
Modernizing an ageing ERP landscape is never fun, but the rewards are worthwhile when the project plan is well executed.
DPD is one of the UK’s premium parcel delivery services. It carried out an upgrade to its Salesforce call centre platform during a huge peak in demand during COVID-19.
Ada Lovelace would be horrified by several studies revealing the amount of harassment female tech workers face on a daily basis. So what can employers do about it?
There are big challenges facing UK FinTech companies as Brexit looms.
In common with many other firms, itelligence UK recently ran a virtual event. Unlike much of what we've seen to date, it worked well. Here's how.
With its acquisition of CDP pureplay Segment, Twilio cements its position as the API-centric platform to challenge the traditional CRM giants on customer engagement
AstraZeneca began using ServiceNow within its IT function years ago, but is expanding its use case in a number of areas to help its scientists push boundaries.
SAP's Bob Stutz rips off the enterprise software pricing Band-Aid as DSAG reports significant redlines in member revenue
Pricing is always a dark art in enterprise software but it's one that needs an overhaul. SAP's Bob Stutz kicks that ball into play.