Modern work experience is all about purpose and fulfilment - and reducing the admin burden. ServiceNow's Chris Pope explains how enterprises can start making changes
Enterprise hits and misses - digital transformation gets a once-over, while Microsoft ups the U.S. privacy stakes
This week - digital transformation is scrutinized: how do we get to results? Microsoft extends California's pending privacy perks, blockchain gets critiqued, and a Google privacy whistleblower steps forward. As we reel into Dreamforce, I've got a whiff for Apple.
JC Penney discovers the "all-in shopping enthusiast", but omni-channel transformation "problems to fix" still dominate
JC Penney's CEO has determined the type of customer she needs to entice in order to transform the retailer, but digital transformation successes remain thin on the ground,
In the new world of customer experience, the balance of power is shifting from sellers to buyers and Coupa CEO Rob Bernshteyn wants the CPO to step up
Socio-economic background cuts across all demographic groups, irrespective of race, age, gender, sexuality and the like. Fujitsu has introduced a number of social mobility initiatives in a bid to make its talent pool less monolithic.
Digital Impact Week in London threw up some new global perspectives on an important new set of metrics.
The Tableau Conference 2019 review - we're taking on data prep, AI-for-BI, and we're talking Salesforce (finally)
This year's Tableau Conference shook up my thinking and changed my view of the company. Surprisingly, it had little to do with Salesforce - though I got an earful on that too. Here's my top conference takeaways - and two burning themes I pursued throughout the show.
The charity’s roll-out of Workplace by Facebook provided the ideal piggyback for a new approach to Identity and Access Management (IAM) across its cloud infrastructure.
The focus on ERP go-lives misses the point. There is no ‘go’ button. Successful ERP is about the art of change. Here's what Matt Smith of IFS has learned on achieving ERP business goals.