Walmart was one of the omni-channel retail winners in 2020 as it adapted to changing consumer demands triggered by COVID. Chief Customer Officer Janey Whiteside discusses what comes next.
How an AI service won me over by becoming an AI platform - the Otter.ai machine learning transcription example
I'd had plenty of satirical fun at AI's expense. But AI has also changed my content workflow. Here's how an AI service can become an AI platform, overcome glitches, and achieve a different level of user loyalty.
Salesforce Chief Medical Officer - ‘Organisations face a reckoning if they abuse data during COVID-19’
Dr. Ashwini Zenooz, Chief Medical Officer at Salesforce, talks us through the role technology should play during the COVID-19 pandemic.
Home Depot's 400,000 associates present an HR management challenge at the best of times, but once COVID struck, the complexities increased...
Cats Protection's catnip is hands-free re-homing in a time of COVID crisis.
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
We spoke to Ujjwal Singh, Head of Product at Workplace from Facebook, about its enterprise digital teamwork strategy for the coming year
TSB has brought systems management back in-house, away from parent company Sabadell. ServiceNow is playing a key role in supporting the ownership of the bank’s IT.
Data reveals omni-channel retail passed its biggest stress test during the 2020 Holiday season, but what happens next?
Retailers wanted to 'spread the load' for the 2020 Holiday season as millions more shopper turned to online. Good plan, but how did it work out in practice?
Opacity in AI used to be an academic problem - now it's everyone's problem. In this piece, I define the issues at stake, and how they tie into the ongoing discussion on AI ethics.