Latest story
Earlier stories
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Adaire Fox-Martin to leave SAP. A case of musical chairs as SAP refocuses marketing and sales
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Tech and health organisations come together to create a ‘digital COVID-19 vaccine passport’
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Saying 'I do' to a unified customer experience - The Knot Worldwide looks to personalised marketing as COVID disrupts wedding plans
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A sideways look at the enterprise fall out from the musical chairs played by defecting VMware execs
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SAP's Q4 FY2020 - not bad, not great
Partner stories
Sustainability isn’t a ‘nice to have’ anymore - and digitisation plays a vital role
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
Enrich the customer experience by starting with your employees
How do you enrich the customer experience amidst the current turbulence? Unit4's Michelle MacCarthy has three recommendations for managing customer success through culture, engagement, and technology
5 ways to deliver exceptional digital work experiences
Your employees expect their digital work experience to match what they're used to as consumers. Workfront's Laura Butler shares five ways to empower and engage today's workforce
Making observability a standard practice for every engineer in 2021
Intellyx analyst Jason English talks with New Relic CPO Bill Staples about how to achieve observability in support of today’s cloud-native applications
Six guidelines to make a success of managing hybrid IT
As CIOs adapt to the new reality of hybrid IT, Pat Phelan of Rimini Street offers six guidelines to help develop a roadmap for your journey to a hybrid IT model
More stories
Delivering the future of retail - Walmart's Chief Customer Officer on building out after COVID
Walmart was one of the omni-channel retail winners in 2020 as it adapted to changing consumer demands triggered by COVID. Chief Customer Officer Janey Whiteside discusses what comes next.
How an AI service won me over by becoming an AI platform - the Otter.ai machine learning transcription example
I'd had plenty of satirical fun at AI's expense. But AI has also changed my content workflow. Here's how an AI service can become an AI platform, overcome glitches, and achieve a different level of user loyalty.
Salesforce Chief Medical Officer - ‘Organisations face a reckoning if they abuse data during COVID-19’
Dr. Ashwini Zenooz, Chief Medical Officer at Salesforce, talks us through the role technology should play during the COVID-19 pandemic.
How Home Depot built out its HR response to COVID with Workday
Home Depot's 400,000 associates present an HR management challenge at the best of times, but once COVID struck, the complexities increased...
Rescue cats find a purrfect re-homing enabler thanks to Adobe e-signature tech
Cats Protection's catnip is hands-free re-homing in a time of COVID crisis.
Sustainability isn’t a ‘nice to have’ anymore - and digitisation plays a vital role
Matt Taylor, Global VP for GTM Operations at ServiceNow, explains how digitisation plays a vital role in creating a sustainable business. And a sustainable business is a valuable business.
Workplace from Facebook in 2021 to focus on 'collaborative productivity'
We spoke to Ujjwal Singh, Head of Product at Workplace from Facebook, about its enterprise digital teamwork strategy for the coming year
TSB takes ownership of IT and boosts compliance with ServiceNow
TSB has brought systems management back in-house, away from parent company Sabadell. ServiceNow is playing a key role in supporting the ownership of the bank’s IT.
Data reveals omni-channel retail passed its biggest stress test during the 2020 Holiday season, but what happens next?
Retailers wanted to 'spread the load' for the 2020 Holiday season as millions more shopper turned to online. Good plan, but how did it work out in practice?
The problem of algorithmic opacity, or "What the heck is the algorithm doing?"
Opacity in AI used to be an academic problem - now it's everyone's problem. In this piece, I define the issues at stake, and how they tie into the ongoing discussion on AI ethics.
